Error: 0x80073712 when installing KB 2919355

Anonymous
2014-05-14T19:25:04+00:00

This error might mean that a file needed by Windows Update is damaged or missing. Here are a few steps that have solved the error for other community members:

  1. Swipe in from the right edge of the screen, and then tap Search.

(If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Search.)

  1. Enter command prompt in the search box.
  2. In the list of results, swipe down on or right-click Command Prompt, and then tap or click Run as administrator.
  3. In the Administrator: Command Prompt window, enter the following commands. Press the Enter key after each command.

If you're running a 64-bit version of Windows 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14

If you're running a 32-bit version of Windows 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~x86~~6.3.1.14

If you're running Windows RT 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~arm~~6.3.1.14

  1. Type the following command, and then press Enter:

dism.exe /online /cleanup-image /restorehealth 2. Type the following command, and then press Enter:

dism /online /cleanup-image /startcomponentcleanup

  1. Install the Windows 8.1 Update from the download center.

 Windows 8.1 Update (32-bit version)

 Windows 8.1 Update (64-bit version)

If you have followed these steps and you still receive error 0x80073712, log files may need to be collected and reviewed. Please contact Microsoft Support so that we can further investigate your issue.

Windows for home | Previous Windows versions | Windows update

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Anonymous
2014-06-11T01:22:45+00:00

RH6M6,

I saw the kb2969339 update come through this morning a good 6 hours before the normal patch Tuesday updates were to be released and thought it was strange. Applied it to the final computer tonight and ran Windows Update. KB2919355 went right through and installed and the rest of the updates are now being installed. Hope this solution works for others.  Thanks.

Jim

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  1. Anonymous
    2014-05-29T00:21:46+00:00

    Because a Refresh or Reset creates more problems than it solves... not to mention while it may treat the symptoms, it doesn't provide a solution to the problem.  A refresh deletes all registry entries belonging to software installed after the creation of the Refresh wim, as well as removing all software files stored in the Windows folder and moves all software to the Windows.old folder.  Since this WIM is generally created at the install of the OS, it creates the massive inconvenience of reinstalling all of your software.

    While Refresh may prove useful to an amateur windows user because it's hands off, point and click, for most, I see this as an option that should never be used unless the user replaces the refresh wim with a wim they've made of their system when they get it customized to the way they want it and verify it has no errors.  

    Considering that it takes over a week of tedious work to reinstall all of my software and re-edit certain registry keys, I view a Refresh as a no brainer non-solution.  I have a 331GB wim backup of my system partition and VHDs which takes about 45 minutes to apply to a formatted HDD and is what I use in the case of corruption and errors I can't fix.  I love WinPE and am extremely comfortable using it, both in it's bare bones form and within my custom WinPE interface I created with Win81SE.  

    The ISO was created when I upgraded from 8 to 8.1 over the late summer.  I learned from past mistakes with the Windows 8 upgrade to make the installer create an ISO.

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  2. Anonymous
    2014-05-29T00:26:27+00:00

    The 11 patches that show up following the KB2919355 update are:

    [Optional, non-security update removed]

    1. KB2953522
    2. KB2920189
    3. KB2926765
    4. KB2962140
    5. KB2954879
    6. KB2939153
    7. KB2950153
    8. KB2956575
    9. KB2958262
    10. KB2965065

    On a Win8.1 computer where KB2919355 is not installed:

     1. KB2961851 would be offered instead of KB2953522; both point to MS14-029

     2. KB2920189 [a Security Advisory] would still be offered; it's even offered to Win8 computers

     3. KB2962123 would be offered instead of KB2926765; both point to MS14-027

     4. KB2964757 would be offered instead of KB2962140; both point to Security Advisory 2962393

     5. KB2954879 [not a security-related update] would still be offered

     6. KB2939153 [not a security-related update] would still be offered

     7. KB2950153 [not a security-related update] would still be offered

     8. KB2956575 [not a security-related update] would still be offered

     9. KB2958262 [not a security-related update] would still be offered

    1. KB2965065 [not a security-related update] would still be offered

    ===============================================================

    Disclaimer: Posted AS IS with no guarantees. **MS MVPs neither represent nor work for Microsoft**

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  3. Anonymous
    2014-05-29T00:36:31+00:00

    Thanks for taking the time to look that up =]  Ms. Bradley [Susan Bradley] was also kind enough to spend a decent chunk of time researching this as well

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