Error: 0x80073712 when installing KB 2919355

Anonymous
2014-05-14T19:25:04+00:00

This error might mean that a file needed by Windows Update is damaged or missing. Here are a few steps that have solved the error for other community members:

  1. Swipe in from the right edge of the screen, and then tap Search.

(If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Search.)

  1. Enter command prompt in the search box.
  2. In the list of results, swipe down on or right-click Command Prompt, and then tap or click Run as administrator.
  3. In the Administrator: Command Prompt window, enter the following commands. Press the Enter key after each command.

If you're running a 64-bit version of Windows 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14

If you're running a 32-bit version of Windows 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~x86~~6.3.1.14

If you're running Windows RT 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~arm~~6.3.1.14

  1. Type the following command, and then press Enter:

dism.exe /online /cleanup-image /restorehealth 2. Type the following command, and then press Enter:

dism /online /cleanup-image /startcomponentcleanup

  1. Install the Windows 8.1 Update from the download center.

 Windows 8.1 Update (32-bit version)

 Windows 8.1 Update (64-bit version)

If you have followed these steps and you still receive error 0x80073712, log files may need to be collected and reviewed. Please contact Microsoft Support so that we can further investigate your issue.

Windows for home | Previous Windows versions | Windows update

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Anonymous
2014-06-11T01:22:45+00:00

RH6M6,

I saw the kb2969339 update come through this morning a good 6 hours before the normal patch Tuesday updates were to be released and thought it was strange. Applied it to the final computer tonight and ran Windows Update. KB2919355 went right through and installed and the rest of the updates are now being installed. Hope this solution works for others.  Thanks.

Jim

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  1. Anonymous
    2014-05-28T23:16:59+00:00

    I do a repair install with an 8.1 ISO...

    Depends on when the ISO was created.

    Why not do a Refresh instead and then install Win8.1 via the Windows Store as did 99.9% of the other users here?

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  2. Anonymous
    2014-05-28T23:34:31+00:00

    Yeah, that's just wonky and is an indication there's something else going on there besides corruption caused by 2919355.

    There are pros and cons to both a repair install and a clean install, the most obvious of which is a clean install requires you to reinstall not just programs, but all OEM and equipment drivers.  In your case, it would probably be quicker to do a clean install since there is a chance doing a repair install may not fix this specific issue.

    If you choose to go the clean install route, you MUST install all OEM and equipment drivers prior to installing any additional software***, including Windows Updates***.  This is critical, and if not done, you will have issues.  If you're not familiar with the process, spend 30 - 60 minutes researching the proper procedure, then print it to file (XPS Writer), and save on a non-system partition/drive so you can access it if you need it.

    You can find the correct driver install order by going to your OEM's support page and searching your computer model, serial #, or service tag.  ***Chipset drivers MUST always be the first drivers to be installed.***The processors chipset driver is 1st, followed by IME (Intel Management Engine) drivers/AMD equivalent, and chipset drivers for hardwired media card readers.  Next would be video (processor's graphic driver 1st, graphics card driver 2nd), audio, input drivers (Touchpad drivers, HDD g force protection driver, etc.), network drivers (LAN, then WiFi, followed by BT). You MUST restart following every driver install... regardless if the installer tells you you need to restart.  Immediately following the final driver install, the first piece of software you install needs to be internet security software (if separate, firewall first, then antivirus).

    I also believe it wise to not surf or use the internet at all until you have installed firewall and antivirus software, except to only go OEM and manufacturer sites for drivers.  Before you do a clean install, export your settings for your internet security software.  This will allow you to import these back in once you reinstall.

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  3. Anonymous
    2014-05-28T23:34:55+00:00

    The 11 patches that show up following the KB2919355 update are:

    Optional

    1. KB2955164

    Important

    1. KB2953522
    2. KB2920189
    3. KB2926765
    4. KB2962140
    5. KB2954879
    6. KB2939153
    7. KB2950153
    8. KB2956575
    9. KB2958262
    10. KB2965065

    EDIT:

    I apologize, I was wrong about these updates being withheld from individuals not updated to KB2919355.  Of the 11 updates that show up following the KB2919355 update, four are reoffered security updates that need to be redone after the install of KB2919355, with the remaining 7 being only applicable post KB2919355.Nothingis being withheld from impacted machines.**

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