Error: 0x80073712 when installing KB 2919355

Anonymous
2014-05-14T19:25:04+00:00

This error might mean that a file needed by Windows Update is damaged or missing. Here are a few steps that have solved the error for other community members:

  1. Swipe in from the right edge of the screen, and then tap Search.

(If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Search.)

  1. Enter command prompt in the search box.
  2. In the list of results, swipe down on or right-click Command Prompt, and then tap or click Run as administrator.
  3. In the Administrator: Command Prompt window, enter the following commands. Press the Enter key after each command.

If you're running a 64-bit version of Windows 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14

If you're running a 32-bit version of Windows 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~x86~~6.3.1.14

If you're running Windows RT 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~arm~~6.3.1.14

  1. Type the following command, and then press Enter:

dism.exe /online /cleanup-image /restorehealth 2. Type the following command, and then press Enter:

dism /online /cleanup-image /startcomponentcleanup

  1. Install the Windows 8.1 Update from the download center.

 Windows 8.1 Update (32-bit version)

 Windows 8.1 Update (64-bit version)

If you have followed these steps and you still receive error 0x80073712, log files may need to be collected and reviewed. Please contact Microsoft Support so that we can further investigate your issue.

Windows for home | Previous Windows versions | Windows update

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Anonymous
2014-06-11T01:22:45+00:00

RH6M6,

I saw the kb2969339 update come through this morning a good 6 hours before the normal patch Tuesday updates were to be released and thought it was strange. Applied it to the final computer tonight and ran Windows Update. KB2919355 went right through and installed and the rest of the updates are now being installed. Hope this solution works for others.  Thanks.

Jim

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  1. Anonymous
    2014-05-27T04:30:08+00:00

    To your second post:

    You can upload it to OneDrive, GoogleDrive, etc...  OneDrive would probably be the best if you have enough space (a little over 3GB), as they allow up to 2GB per file.  You'll need to use WinRAR or 7zip to create a zip or rar file, specifying 2GB as the file break.

    I've mentioned the same a few times, but no one's responded to it so I haven't done it yet.  I tried uploading the entire 3GB iso to MediaFire and it failed somewhere around 80% but had left my house before then so I wasn't sure why it failed... most likely due to size lol

    Any server storage site would work, although it would make it easier for you if they allow at least 2gb file sizes.

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  2. Anonymous
    2014-05-27T04:34:12+00:00

    That's what angers me the most about this and why I will continue to point users to software forums to grab an 8.1 ISO, as well as providing the information to protect themselves from possible malware tampering.  As long as someone uses common sense and is diligent in verifying the sha1 hash matches Microsoft's sha1 hash once the file is downloaded, as well as checking the file for viruses and malware regardless if the sha1 matches, users will be fine.

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  3. Anonymous
    2014-05-27T04:49:10+00:00

    Microsoft should be providing this media.  Customers should not have to download from locations and do a sha1 check in order to install this update.  While you point, I'm still going to tilt at windmills at Microsoft.

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