Error: 0x80073712 when installing KB 2919355

Anonymous
2014-05-14T19:25:04+00:00

This error might mean that a file needed by Windows Update is damaged or missing. Here are a few steps that have solved the error for other community members:

  1. Swipe in from the right edge of the screen, and then tap Search.

(If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Search.)

  1. Enter command prompt in the search box.
  2. In the list of results, swipe down on or right-click Command Prompt, and then tap or click Run as administrator.
  3. In the Administrator: Command Prompt window, enter the following commands. Press the Enter key after each command.

If you're running a 64-bit version of Windows 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14

If you're running a 32-bit version of Windows 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~x86~~6.3.1.14

If you're running Windows RT 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~arm~~6.3.1.14

  1. Type the following command, and then press Enter:

dism.exe /online /cleanup-image /restorehealth 2. Type the following command, and then press Enter:

dism /online /cleanup-image /startcomponentcleanup

  1. Install the Windows 8.1 Update from the download center.

 Windows 8.1 Update (32-bit version)

 Windows 8.1 Update (64-bit version)

If you have followed these steps and you still receive error 0x80073712, log files may need to be collected and reviewed. Please contact Microsoft Support so that we can further investigate your issue.

Windows for home | Previous Windows versions | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2014-06-11T01:22:45+00:00

RH6M6,

I saw the kb2969339 update come through this morning a good 6 hours before the normal patch Tuesday updates were to be released and thought it was strange. Applied it to the final computer tonight and ran Windows Update. KB2919355 went right through and installed and the rest of the updates are now being installed. Hope this solution works for others.  Thanks.

Jim

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  1. Anonymous
    2014-05-27T02:58:22+00:00

    I can upload my copy of 8.1 Pro x64 to OneDrive, Google Drive, or MediaFire, however many I've spoken with haven't had Pro x64.  If someone does, I'd be more than happy to upload the ISO.  

    I could probably just get away with uploading the install.wim (or install.esd, as I converted mine), but someone with more knowledge than I would have to tell me if that's all that's needed.

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  2. Anonymous
    2014-05-27T03:26:42+00:00

    I'm 100% there with you Ms. Bradley.  The unfortunate reality is Microsoft isn't doing it's responsibility to fix this.  Sure, they'll remotely connect to your computer, but if you don't have the 8.1 install media, they're going to tell you to reset/refresh, which is what every Microsoft employee who is a moderator has been telling users, which angers me as 1. a refresh/reset should never be done to solve a technical problem, and 2. it's blatant incompetency (such is the moderator who started this thread).

    Microsoft has been aware of the system file corruption for 2 months as of this week, and they still haven't acknowledged they caused massive system file corruption within their own customers' computers to such an extent dism can't repair the massive component store corruption, nor will it fix the corruption by using the /source flag, which is extremely troubling.  I'm not exaggerating... this level of self-induced corruption is unheard of.  All the while, Microsoft is making it perfectly clear they don't care if you can't update to KB2919935 due to their massive screw up, they're going to withhold all further patches if you don't update within a little over a week (deadline had already passed, and while they did extend it by two weeks, they massively underplayed the seriousness of what they had done to their customers' computers in their press release)... which they already started, as 11 patches won't become available until a user installs KB2919355.

    I absolutely agree, customers should not have to inconvenience themselves by combing software sites for an 8.1 iso from msdn that they can verify sha1 hashes with, but Microsoft is going to do very little to help users fix the corruption with an install repair.  All they would have to do is allow access to an 8.1 digital download on their site, where a user must first authenticate they have a valid windows activation, much like the old WGA when you went to download XP mode on Windows 7.  Microsoft already has the systems and accesses in place to do so and simply don't believe it's worth their time because a few thousand users don't matter when they have hundreds of millions of customers... which is sad.

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  3. Anonymous
    2014-05-27T04:11:12+00:00

    I would love a pre-made ISO of a Win8.1 PE environment that I could Rufus onto a thumb drive...I've tried working with WAIK before, man what a hassle. I'll check out your links.

    For now I just have a multi-boot USB stick made with Sardu, that lets me use gparted or kubuntu or Hiren's or DOS ntpasswd - whenever I need to work on my partitions or BIOS etc I use that. But the greater functionality of a true PE environment would be nice.

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