Error: 0x80073712 when installing KB 2919355

Anonymous
2014-05-14T19:25:04+00:00

This error might mean that a file needed by Windows Update is damaged or missing. Here are a few steps that have solved the error for other community members:

  1. Swipe in from the right edge of the screen, and then tap Search.

(If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Search.)

  1. Enter command prompt in the search box.
  2. In the list of results, swipe down on or right-click Command Prompt, and then tap or click Run as administrator.
  3. In the Administrator: Command Prompt window, enter the following commands. Press the Enter key after each command.

If you're running a 64-bit version of Windows 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14

If you're running a 32-bit version of Windows 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~x86~~6.3.1.14

If you're running Windows RT 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~arm~~6.3.1.14

  1. Type the following command, and then press Enter:

dism.exe /online /cleanup-image /restorehealth 2. Type the following command, and then press Enter:

dism /online /cleanup-image /startcomponentcleanup

  1. Install the Windows 8.1 Update from the download center.

 Windows 8.1 Update (32-bit version)

 Windows 8.1 Update (64-bit version)

If you have followed these steps and you still receive error 0x80073712, log files may need to be collected and reviewed. Please contact Microsoft Support so that we can further investigate your issue.

Windows for home | Previous Windows versions | Windows update

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Anonymous
2014-06-11T01:22:45+00:00

RH6M6,

I saw the kb2969339 update come through this morning a good 6 hours before the normal patch Tuesday updates were to be released and thought it was strange. Applied it to the final computer tonight and ran Windows Update. KB2919355 went right through and installed and the rest of the updates are now being installed. Hope this solution works for others.  Thanks.

Jim

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  1. Anonymous
    2014-05-26T23:17:19+00:00

    By system image do you mean a wim file of the system partition?  If not, I can show you how, as you're going to want one regardless if you use it as a refresh wim replacement or not.

    Replacing the refresh wim with a custom refresh wim file is extremely easy and if you google "windows 8.1 custom refresh wim" you'll come up with numerous links to tutorials, although I've posted one from a forums site I use often below:

    http://www.eightforums.com/tutorials/3610-refresh-windows-8-create-use-custom-recovery-image.html

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  2. Anonymous
    2014-05-26T23:18:59+00:00

    Interesting to learn you obtained install/repair media even though you have an OEM version of Windows. I might attempt that this week. Thanks for the information.

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  3. Anonymous
    2014-05-27T00:05:41+00:00

    SUCCESS

    I took the Windows 8.1 Pro ISO, mounted and ran it. The installer started, briefly showing Windows 8, then kept going with the "waiting" you indicated. It did NOT ask for a product key, which surprised me. It evidently used the one already installed on my system. After about 5 minutes, I tried installing the KB2932046 which failed, then I tried again and it still failed. I chose to keep all settings, files and apps and then let the 8.1 installer continue and after about an hour the computer restarted and seemed to finish but stuck with a BSOD. I let it go for another 30 minutes with no change. I'd seen this before, so I shut off the power then rebooted. Seemed to be fine except now it asks for activation key. None I could fine would work, so I called Microsoft. The gentleman I talked with was VERY understanding. He took over the computer and got the verification part done. He then asked if he could go ahead and make sure Update 1 installed correctly. Windows Update installed 46 updates, some with the (for those without 2919355) notation. He restarted then came the KB2919355. Took another hour but it loaded using WU. In all, he spent about 2 hours getting Update 1 installed. Afterwards there were another 10 updates which went fine.

    I ran DISM /scanhealth at the end and there is no longer any component store corruption. Now that the KB2932046 is installed, I still do not see any new features from before HOWEVER the features all work much more smoothly and quickly.

    This was not a fun exercise. Using an ISO ( or DVD ) seems the only way to go once the corruption occurs and DISM can't fix it. All the more reason for manufacturers and MS to make repair installation media easily available.

    Hope this helps someone else.

    Jim

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