Error: 0x80073712 when installing KB 2919355

Anonymous
2014-05-14T19:25:04+00:00

This error might mean that a file needed by Windows Update is damaged or missing. Here are a few steps that have solved the error for other community members:

  1. Swipe in from the right edge of the screen, and then tap Search.

(If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Search.)

  1. Enter command prompt in the search box.
  2. In the list of results, swipe down on or right-click Command Prompt, and then tap or click Run as administrator.
  3. In the Administrator: Command Prompt window, enter the following commands. Press the Enter key after each command.

If you're running a 64-bit version of Windows 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14

If you're running a 32-bit version of Windows 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~x86~~6.3.1.14

If you're running Windows RT 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~arm~~6.3.1.14

  1. Type the following command, and then press Enter:

dism.exe /online /cleanup-image /restorehealth 2. Type the following command, and then press Enter:

dism /online /cleanup-image /startcomponentcleanup

  1. Install the Windows 8.1 Update from the download center.

 Windows 8.1 Update (32-bit version)

 Windows 8.1 Update (64-bit version)

If you have followed these steps and you still receive error 0x80073712, log files may need to be collected and reviewed. Please contact Microsoft Support so that we can further investigate your issue.

Windows for home | Previous Windows versions | Windows update

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Anonymous
2014-06-11T01:22:45+00:00

RH6M6,

I saw the kb2969339 update come through this morning a good 6 hours before the normal patch Tuesday updates were to be released and thought it was strange. Applied it to the final computer tonight and ran Windows Update. KB2919355 went right through and installed and the rest of the updates are now being installed. Hope this solution works for others.  Thanks.

Jim

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  1. Anonymous
    2014-05-16T10:01:56+00:00

    Neither of these processes even work for my laptop (new model laptop as of last year that came with Windows 8 preinstalled).

    Microsoft - instead of trying to give US work-arounds, how about you modify YOUR update to be compatible with our machines. The fact that thousands of machines (or 10's or 100's of thousands) cannot be updated leads to an almost certainty that the programming of the update is not adequate. I paid for a laptop that was running Windows - therefore I paid money to you for this Software. You have a responsibility to provide updates (especially security ones) for a reasonable lifetime. You are currently not meeting your requirements in this relationship.

    I need help - please assist.

    Regards,

    Luke.

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  2. Anonymous
    2014-05-16T20:36:11+00:00

    I am in the same boat. I have been trying for days to solve this and have tried every workaround I have found online to no avail. They usually just give me another error number. I am fed up! Microsoft needs to fix this and not keep giving us the run around.

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  3. Anonymous
    2014-05-16T20:54:29+00:00

    I was not overly concerned about the issue with KB2919355, figuring I would sort it out eventually, until KB2961908 also failed.  I’m cross posting this under both the 80073712 & 8000f0922 threads as I’ve seen both errors.

    I was able to do a full image restore dating back to Dec 22, 2013 after a clean boot.  After the full image restore I reran DISM … /restorehealth and came up with the same …providers.dll’s failing to load as before the rollback.  They are PEprovider, WOW64provider, Embeddedprovider.   

    My thinking is to correct these 3 issues and slowly walk the system back to the point of attempting KB2919355.   Below are the excerpts from the log surrounding the failures.  Let me know if you want the full log and/or the Cbs persist --- .cab files

    JUST HAD THE OPPORTUNITY TO RUN DISM ON A SIMILAR PC - SAME ERRORS SHOW UP - HOWEVER KB2919355 IS SUCESSFULLY INSTALLED.   -  LOOKS LIKE THIS EXERCISE WAS A WASTE OF TIME.

    2014-05-11 15:41:32, Info                  <br>DISM   DISM Provider Store: PID=5896 TID=5320   Provider has not previously been encountered.   <br>Attempting to initialize the provider. -   CDISMProviderStore::Internal_GetProvider
    2014-05-11 15:41:32, Info                  <br>DISM   DISM Provider Store: PID=5896 TID=5320   Loading Provider from location   C:\Users\ABCDE_~1\AppData\Local\Temp\2DF12B6C-680B-49A3-AE7A-035CE8AD29A7\PEProvider.dll   - CDISMProviderStore::Internal_GetProvider
    2014-05-11 15:41:32, Warning               <br>DISM   DISM Provider Store: PID=5896 TID=5320 Failed   to Load the provider:   C:\Users\ABCDE_~1\AppData\Local\Temp\2DF12B6C-680B-49A3-AE7A-035CE8AD29A7\PEProvider.dll.   - CDISMProviderStore::Internal_GetProvider(hr:0x8007007e)
    2014-05-11 15:41:33, Info                  <br>DISM   DISM Provider Store: PID=5896 TID=5320   Provider has not previously been encountered.   <br>Attempting to initialize the provider. -   CDISMProviderStore::Internal_GetProvider
    2014-05-11 15:41:33, Info                  DISM    <br>DISM Provider Store: PID=5896 TID=5320 Loading Provider from location   C:\Users\ABCDE_~1\AppData\Local\Temp\2DF12B6C-680B-49A3-AE7A-035CE8AD29A7\Wow64provider.dll   - CDISMProviderStore::Internal_GetProvider
    2014-05-11 15:41:33, Warning               DISM    <br>DISM Provider Store: PID=5896 TID=5320 Failed to get the IDismObject   Interface - CDISMProviderStore::Internal_LoadProvider(hr:0x80004002)
    2014-05-11 15:41:33, Warning               <br>DISM   DISM Provider Store: PID=5896 TID=5320   Failed to Load the provider:   C:\Users\ABCDE_~1\AppData\Local\Temp\2DF12B6C-680B-49A3-AE7A-035CE8AD29A7\Wow64provider.dll.   - CDISMProviderStore::Internal_GetProvider(hr:0x80004002)
    2014-05-11 15:41:33, Info                  <br>DISM   DISM Provider Store: PID=5896 TID=5320   Provider has not previously been encountered.   <br>Attempting to initialize the provider. -   CDISMProviderStore::Internal_GetProvider
    2014-05-11 15:41:33, Info                  <br>DISM   DISM Provider Store: PID=5896 TID=5320   Loading Provider from location   C:\Users\ABCDE_~1\AppData\Local\Temp\2DF12B6C-680B-49A3-AE7A-035CE8AD29A7\EmbeddedProvider.dll   - CDISMProviderStore::Internal_GetProvider
    2014-05-11 15:41:33, Warning               <br>DISM   DISM Provider Store: PID=5896 TID=5320   Failed to Load the provider:   C:\Users\ABCDE_~1\AppData\Local\Temp\2DF12B6C-680B-49A3-AE7A-035CE8AD29A7\EmbeddedProvider.dll.   - CDISMProviderStore::Internal_GetProvider(hr:0x8007007e)

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