Error: 0x80073712 when installing KB 2919355

Anonymous
2014-05-14T19:25:04+00:00

This error might mean that a file needed by Windows Update is damaged or missing. Here are a few steps that have solved the error for other community members:

  1. Swipe in from the right edge of the screen, and then tap Search.

(If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Search.)

  1. Enter command prompt in the search box.
  2. In the list of results, swipe down on or right-click Command Prompt, and then tap or click Run as administrator.
  3. In the Administrator: Command Prompt window, enter the following commands. Press the Enter key after each command.

If you're running a 64-bit version of Windows 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14

If you're running a 32-bit version of Windows 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~x86~~6.3.1.14

If you're running Windows RT 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~arm~~6.3.1.14

  1. Type the following command, and then press Enter:

dism.exe /online /cleanup-image /restorehealth 2. Type the following command, and then press Enter:

dism /online /cleanup-image /startcomponentcleanup

  1. Install the Windows 8.1 Update from the download center.

 Windows 8.1 Update (32-bit version)

 Windows 8.1 Update (64-bit version)

If you have followed these steps and you still receive error 0x80073712, log files may need to be collected and reviewed. Please contact Microsoft Support so that we can further investigate your issue.

Windows for home | Previous Windows versions | Windows update

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Anonymous
2014-06-11T01:22:45+00:00

RH6M6,

I saw the kb2969339 update come through this morning a good 6 hours before the normal patch Tuesday updates were to be released and thought it was strange. Applied it to the final computer tonight and ran Windows Update. KB2919355 went right through and installed and the rest of the updates are now being installed. Hope this solution works for others.  Thanks.

Jim

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  1. Anonymous
    2014-05-24T18:31:35+00:00

    I've read the post. It simply describes how to get and repair/install 8/8.1.

    No mention of virtual machines.

    None of your posts have talked about why a virtual machine is needed for the process. 

    Why the hostile tone for legitimate questions? Totally uncalled for.

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  2. Anonymous
    2014-05-24T18:40:59+00:00

    What operating system do you have installed? 8 or 8.1?

    If you have Windows 8, then you don't need a VM, as the readiness tool will allow you to install 8.1 on a windows 8 system, however, if you have 8.1, the readiness tool will not allow you to install windows 8.1 onto windows 8.1 (i.e. no ability to install, no way to download the ISO).  

    There are two options for those lacking an 8.1 ISO or digital download... either a VM to install Windows 8 onto, or you need to find a MSDN ISO on a software forum, verifying the md5 hash matches the md5 hash on MSDN.

    A third, far more complicated route, is to make a wim of your system by booting into WinPE. Use dism to capture the wim using low compression (the fastest way),with /check /verify flags, then reboot and load from a windows 8 installation media, quick format the hdd, install windows 8, download the readiness tool from the post quoted above, capture the ISO of 8.1, reboot into WinPE, quick format the hdd again, then use dism to apply the wim image you took earlier.  Depending on the size and usage of your hdd, capturing a wim could take 60 minutes or 5 hours, making it far more tedious and time consuming... but it would serve the same purpose as the above two options

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  3. Anonymous
    2014-05-24T18:56:25+00:00

    Edit; OK i think i understand the vm. The vm is for people who updated to 8.1 via store, but have no install media. Put 8 into a vm, use that to access 8.1 install media, then burn that onto a  drive to repair your real non-virtual install. But if 8.1 ISOs are available online, I don't see why one couldn't just use that to repair install and leave the VM out of the whole equation. Seems to needlessly complicate the process using a VM. Or maybe I'm wrong. As a fairly experienced computer user, I can't figure out the VM need... No way novices will manage it. The linked post just talks about ways to get/repair install.

    ....

    My computer came with 8. No install media included, just a recovery partition.

    8.1 was installed from the store. Update 1 failed with error message this thread is about. MS tech support has since sent me 8.1 install DVDs with a valid key. I've done a repair install by copying it to a thumb drive. (No DVD drive on laptop).

    Disabled windows update, haven't installed 2919355. Haven't run DISM commands-- need to get back to it and run scanhealth to see what happens.

    Waiting for an MS tier 3 support rep to call me back to see what next steps they recommend.

    When I look at the list of updates WU wants to install, 2919355 is not on there (presumably because the pre-reqs aren't) but interestingly it does list quite a few updates for "systems that don't have 2919355" installed.

    I've spent so much time on this, tbh I'm not enthusiastic about even dealing with it more.

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