Error: 0x80073712 when installing KB 2919355

Anonymous
2014-05-14T19:25:04+00:00

This error might mean that a file needed by Windows Update is damaged or missing. Here are a few steps that have solved the error for other community members:

  1. Swipe in from the right edge of the screen, and then tap Search.

(If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Search.)

  1. Enter command prompt in the search box.
  2. In the list of results, swipe down on or right-click Command Prompt, and then tap or click Run as administrator.
  3. In the Administrator: Command Prompt window, enter the following commands. Press the Enter key after each command.

If you're running a 64-bit version of Windows 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14

If you're running a 32-bit version of Windows 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~x86~~6.3.1.14

If you're running Windows RT 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~arm~~6.3.1.14

  1. Type the following command, and then press Enter:

dism.exe /online /cleanup-image /restorehealth 2. Type the following command, and then press Enter:

dism /online /cleanup-image /startcomponentcleanup

  1. Install the Windows 8.1 Update from the download center.

 Windows 8.1 Update (32-bit version)

 Windows 8.1 Update (64-bit version)

If you have followed these steps and you still receive error 0x80073712, log files may need to be collected and reviewed. Please contact Microsoft Support so that we can further investigate your issue.

Windows for home | Previous Windows versions | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2014-06-11T01:22:45+00:00

RH6M6,

I saw the kb2969339 update come through this morning a good 6 hours before the normal patch Tuesday updates were to be released and thought it was strange. Applied it to the final computer tonight and ran Windows Update. KB2919355 went right through and installed and the rest of the updates are now being installed. Hope this solution works for others.  Thanks.

Jim

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  1. Anonymous
    2014-05-24T14:37:00+00:00

    I do have a key for Windows 8, but this does not work even for Windows 8.

    It says key is not valid of retail download!

    The OEM key that comes with most computers now is apparently not valid for downloads.

    It was a bad day when computer makers stopped including install media 

    Makes no sense to me, only causes problems down the road. If I have a legit key I should be able to download. I suggest opening a case with MS. You won't be charged, this is a defect in their OS and not many people have opened cases. I forget how I did it but its easy.

    ***I have Win 8 Pro, and am not sure if Hyper-V is available to non-Pro users. If it is, great... if not, please either see if a friend has 8 Pro installed or search Google for a Virtual Manager that has a trial or is free, as a Virtual Manager will be required for those lacking 8.1 ISOs***

    If anyone upgraded to Windows 8 (and are now on 8.1), they should have received 1 or 2 (possibly both) of the following two options:

    1. A downloaded Windows 8 install file from Microsoft, and/or,
    2. A Windows 8 DVD media that was $14.95 extra

    You will need to create a virtual machine and install windows 8 onto it. Once installed, follow this tutorial to grab a Win 8.1 ISO by selecting the save to USB option. You can find Windows 8.1 MSDN ISOs on multiple software forums, such as /ware(z) dash bb dot org. If you choose this route, you must verify the md5 hash matches the md5 hash from MSDN to ensure the iso has not been tampered with. Either route will allow you to perform an install repair.

    A repair install will require a generic product key for your specific version of Windows (i.e. Core, Pro, etc.)

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  2. Anonymous
    2014-05-24T15:06:25+00:00

    ***It appears I have stumbled upon a fix for all KB2919355 issues and will be posting this to numerous forum threads***

    As many discoveries have been made, I discovered this accidentally. and quite by coincidence... 

    In order for users, who've been plagued by errors and file corruption, to get a successful completion of KB2919355, all that's needed is to run the 8.1 upgrade installer, and when the 8.1 installed goes to the wait screen after entering the generic product key, start Windows Update for the install of KB2919355

    Steps

    1. Run the Windows 8.1 installer from within Windows, as if you're going to do an install repair "upgrade".
    2. Enter the generic product key, and upon clicking next, the installer will say wait...
    3. Give the installer about 5 minutes, then start Windows Update (it should show the KB2919355 update), and click install.
    4. Windows Update will begin downloading the update... if you have a Windows Update cache problem that causes the speed and percentage to remain at zero, don't worry about it and get the update installed first, then you can clear the cache and remove the directories afterwards.
    5. The install may fail, don't worry... simply hit install again, making sure the 8.1 installer screen is still on the "wait" screen, as whatever the installer is doing during the "wait" screen is what makes the KB2919355 install possible.
    6. KB2919355 should install and Windows Update should request you to restart... simply do so without cancelling the 8.1 installer.  Windows will finalize the update during the shutdown and restart processes.
    7. Upon rebooting into Windows, you will have a multitude of additional updates that will need to be installed (around 10, give or take a few), and you can verify the install of KB2919355 by going to "view installed updates"

    A few users will need to comment back once they'e performed this in order to see if this automatically fixes the multitude of issues users are facing, and if it doesn't complete successfully, then I can back track what step I took over the past several days in order to figure out what caused this to work for me, but not others if problems occur.

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  3. Anonymous
    2014-05-24T15:20:48+00:00

    Are you trying to download Win 8 OR Win 8.1?  Even though 8.1 has an eight in it, it's essentially a new OS for all intents and purposes.  Generic keys DO work, but you have to have the correct generic key for your version of Windows.

    For example. a Windows 8 activation key WILL NOT work, period.  This key is meant for activation and activation only... not for the installer.  The installer requires a generic key that is for your specific Windows version (i.e. Core, Pro, etc.).  You can not install Windows 8.1 with a Windows 8 generic key, as Windows 8.1 has it's own generic keys for different Windows versions.  All generic keys are readily available via Google.

    As far as why Microsoft chose the generic vs. activation keys, I can only surmise it's due to their licensing structure change, going from 3 to 1 PCs and recognizing that a user needing to input their activation key every time they need to install Windows 8/8.1, then again to activate Windows 8/8.1, could cause it to be sent out as 2 separate activations.

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