Error: 0x80073712 when installing KB 2919355

Anonymous
2014-05-14T19:25:04+00:00

This error might mean that a file needed by Windows Update is damaged or missing. Here are a few steps that have solved the error for other community members:

  1. Swipe in from the right edge of the screen, and then tap Search.

(If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Search.)

  1. Enter command prompt in the search box.
  2. In the list of results, swipe down on or right-click Command Prompt, and then tap or click Run as administrator.
  3. In the Administrator: Command Prompt window, enter the following commands. Press the Enter key after each command.

If you're running a 64-bit version of Windows 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14

If you're running a 32-bit version of Windows 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~x86~~6.3.1.14

If you're running Windows RT 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~arm~~6.3.1.14

  1. Type the following command, and then press Enter:

dism.exe /online /cleanup-image /restorehealth 2. Type the following command, and then press Enter:

dism /online /cleanup-image /startcomponentcleanup

  1. Install the Windows 8.1 Update from the download center.

 Windows 8.1 Update (32-bit version)

 Windows 8.1 Update (64-bit version)

If you have followed these steps and you still receive error 0x80073712, log files may need to be collected and reviewed. Please contact Microsoft Support so that we can further investigate your issue.

Windows for home | Previous Windows versions | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2014-06-11T01:22:45+00:00

RH6M6,

I saw the kb2969339 update come through this morning a good 6 hours before the normal patch Tuesday updates were to be released and thought it was strange. Applied it to the final computer tonight and ran Windows Update. KB2919355 went right through and installed and the rest of the updates are now being installed. Hope this solution works for others.  Thanks.

Jim

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  1. Anonymous
    2014-05-20T14:50:18+00:00

    The recipe you are quoting from the closed thread, which is in fact similar to the one by JW0914, worked for error number 80070002 not 80073712...

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  2. Anonymous
    2014-05-20T15:22:26+00:00

     dism /online /cleanup-image /startcomponentcleanup

    Crashes with error 14098 the component store has been corrupted. I look in dism.log and it's about 20 lines, done with errors about incorrect syntax, then the rest of the log is CHINESE CHARACTERS!

    Perhaps that is where this

    http://www.eightforums.com/windows-updates-activation/45441-update-kb2919355-finally-successful-after-multiple-fails.html

    is getting its messages?

    Then, use the  DISM  /logpath:  and  /loglevel:   operands to see which "corrupt files" you have.

    As I also speculated about that "corruption" what about then finding out which package they came from and then removing only it (not the composite one)?   Then either installing just it or, even better, using the /source: and /limitaccess  operands to get it repaired without another download?

    I still think that to be able to correlate and "read between the lines" of all of these logs it would be a great benefit to have a corresponding ProcMon trace to consult.   I suppose though it would be best to tweak some of ProcMon's options to make sure it wasn't going to cause a resource problem itself.   <eg>

    Good luck

    Robert

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  3. Anonymous
    2014-05-20T15:34:43+00:00

    Ok, although I’m not sure a typical computer user is going to be able do all of this, and I’m not saying your directions are not clear, just overwhelming for most. If I follow you correctly, your method provided is basically to clean up the component store and then attempt the KB2919355 installation. I agree a component store cleanup is needed. Do you know if it will work if parts of KB2919355 are already installed? I thought I read somewhere that using the DISM after the subfile 2919355 is already installed actually can cause additional corruption.

    Personally, I'd like to see MS just make available a DVD or download with Windows 8.1 Update 1 on itwith a self repair installer included. I'd even be willing to pay maybe $10.00 (I know, it should be free after all of the time people have put in so far) for it just so I can have a "clean" version for the next fiasco that will probably take place when they release the rumored Update 2. If all of the corrupted files are not fixed, even on those machines that had successful installs, these issues are only going to compound.

    Of course, maybe Disney would let TRON come out of retirement and fix everything ;-)

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