Error: 0x80073712 when installing KB 2919355

Have you contacted support as directed in the original post?  Please try to do so.

It should be a free support case.  If it is not a free support case email me at susan-at-msmvps.com (change the -at- to @) so I can follow up and ensure you get a free case.

"Please contact Microsoft Support so that we can further investigate your issue"

This error might mean that a file needed by Windows Update is damaged or missing. Here are a few steps that have solved the error for other community members:

1. Swipe in from the right edge of the screen, and then tap Search.

(If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Search.)

1. Enter command prompt in the search box.
2. In the list of results, swipe down on or right-click Command Prompt, and then tap or click Run as administrator.
3. In the Administrator: Command Prompt window, enter the following commands. Press the Enter key after each command.

If you're running a 64-bit version of Windows 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14

If you're running a 32-bit version of Windows 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~x86~~6.3.1.14

If you're running Windows RT 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~arm~~6.3.1.14

1. Type the following command, and then press Enter:

dism.exe /online /cleanup-image /restorehealth 2. Type the following command, and then press Enter:

dism /online /cleanup-image /startcomponentcleanup

1. Install the Windows 8.1 Update from the download center.

 Windows 8.1 Update (32-bit version)

 Windows 8.1 Update (64-bit version)

If you have followed these steps and you still receive error 0x80073712, log files may need to be collected and reviewed. Please contact Microsoft Support so that we can further investigate your issue.

Mr. Archak,

Your troubleshooting steps are not only off par, they're completely wrong... as thousands of Windows 8 users have repeated over and over again to Microsoft moderators and responders within threads.

Please stop giving the above steps as they only make the problem worse and compound the issue.  For the CORRECT steps to take to solve this issue, please refer to my reply to the thread below.  

I would also ask that you please inform your colleagues of this as well.  Had any of you taken the time to do what you're asking others to do, you would have easily seen your "solutions" [misinformation] do nothing but add to the problem.

The following fixes the Component Store Corruption KB2919355 AND Windows Update causes...

The following DISM commands must be given in the chronological sequential order of:

First

(Fixes Component Store Corruption; Should 1 or 2 fail with an error, rerun. If either fails a second time, you will need to do a repair install, see tutorial at bottom):

1.dism /online /cleanup-image /startcomponentcleanup

2. dism /online /cleanup-image /restorehealth

3. Restart

4. sfc /scannow

5. Restart

Second:

("Resets" Windows Update; however, if you attempt KB2919355 again through Windows Update, the same corruption will occur again)

1. Create bat and run as ADMIN:

net stop wuauserv

rmdir /s /q C:\Windows\SoftwareDistribution\DataStore

rmdir /s /q C:\Windows\SoftwareDistribution\Download

net start wuauserv

2. Restart

‪#‎ WARNING‬:

this was not a fast process... component cleanup took almost 5 hours. Prior to the above sequential steps, I did an install repair (used iso to "upgrade" Win 8.1 Pro to Win 8.1 Pro) as a last ditch effort (after half a day of researching a fix and finding none) to get rid of the corruption... it didn't solve it btw. The insane amount of time could have been due to the install repair, or it could have been because of whatever ‪#‎WindowsUpdate‬ mucked up the first time around trying to install this update (this will become known after another user affected by the corruption causingKB2919355 completes the steps).

‪#‎ ADVICE‬:

run the commands from a bat for an unattended fix. For whatever reason, if these commands are run, but not in chronological sequence, the corruption will remain.

...Now, back to the update ‪#‎Microsoft‬ mucked up (KB2919355)... it still fails after the above lol Bright side: no more corruption in Component Store =] lol

ADVICE:

Download the updates included in KB2919355 individually and install... or do as old Van Winkle did and find a tree.

***If the above fails to get rid of the Component Store Corruption (steps 1,2, or 4 fail), then an install repair (upgrade to your same version of windows) will be required.  Although this repair does not eliminate the corruption, if you're unable to fix the corruption using the method above. then the install repair is replacing something that is needed to fix the corruption but which is not able to pro vide a fix on it's own. Also, download [search] "Microsoft Safety Scanner" from the Microsoft website (I apologize, as I don't remember the thread I found the link on) and run it in full mode either way.***

Tutorial for Repair Install "upgrade"

http://www.eightforums.com/tutorials/26095-repair-install-windows-8-a.html

• Once KB2919355 causes corruption to the extent that /restorehealth no longer operates without errors, there is nothing further than can be done to repair the corruption, except a Repair Install.  DISM /restorehealth was designed to fix component store corruption and is the only application able to do so. Windows Update and KB2919355 causes system corruption to such an extent that using /source and pointing to the installation media or a working windows 8 installtion without corruption does nothing and /restorehealth still fails.

DO NOT, I REPEAT, DO NOT REFRESH/RESET YOUR PC.

***DISCLAIMER:*Microsoft will deny this update caused corruption within end user's systems and will blame it on everything else but components of their own OS, most especially Windows Update.  The only problem with this: thousands of users have reported massive corruption not only to the Component Store, but also within the DISM and System File Checker utilities.  Microsoft closed the two longest running threads on the corruption caused by KB2919355, one 116 pages long, the other 103... all the while telling users to run /scanhealth /restorehealth maybe a /startcomponentrepair in their somewhere, but never in the order which they must be run, or how to explain DISM /restorehealth corruption errors when being used with /source and the source was a mounted install.wim, as well as a VM win 8.1 with no corruption within it's component store.

‪‪#‎Windows8‬ ‪#‎ComponentStore‬ ‪#‎WindowsADK ‬‪#‎ComponentStoreCorruption‬

http://www.infoworld.com/t/microsoft-windows/microsoft-posts-tips-overcoming-windows-81-update-kb-2919355-errors-242603