Error: 0x80073712 when installing KB 2919355

Anonymous
2014-05-14T19:25:04+00:00

This error might mean that a file needed by Windows Update is damaged or missing. Here are a few steps that have solved the error for other community members:

  1. Swipe in from the right edge of the screen, and then tap Search.

(If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Search.)

  1. Enter command prompt in the search box.
  2. In the list of results, swipe down on or right-click Command Prompt, and then tap or click Run as administrator.
  3. In the Administrator: Command Prompt window, enter the following commands. Press the Enter key after each command.

If you're running a 64-bit version of Windows 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14

If you're running a 32-bit version of Windows 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~x86~~6.3.1.14

If you're running Windows RT 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~arm~~6.3.1.14

  1. Type the following command, and then press Enter:

dism.exe /online /cleanup-image /restorehealth 2. Type the following command, and then press Enter:

dism /online /cleanup-image /startcomponentcleanup

  1. Install the Windows 8.1 Update from the download center.

 Windows 8.1 Update (32-bit version)

 Windows 8.1 Update (64-bit version)

If you have followed these steps and you still receive error 0x80073712, log files may need to be collected and reviewed. Please contact Microsoft Support so that we can further investigate your issue.

Windows for home | Previous Windows versions | Windows update

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Anonymous
2014-06-11T01:22:45+00:00

RH6M6,

I saw the kb2969339 update come through this morning a good 6 hours before the normal patch Tuesday updates were to be released and thought it was strange. Applied it to the final computer tonight and ran Windows Update. KB2919355 went right through and installed and the rest of the updates are now being installed. Hope this solution works for others.  Thanks.

Jim

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  1. Anonymous
    2014-05-15T15:05:05+00:00

    This is what I get when I try to remove the package. Any ideas? 

    Edit: I do have the power and search buttons next to my profile in the start screen for about two weeks now. This occurred at the same time the 'renewed' patch was released. Still Windows Update says I need to install KB2929355, and tries to update at every scheduled maintenance.

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  2. Anonymous
    2014-05-15T05:37:03+00:00

    This error might mean that a file needed by Windows Update is damaged or missing. Here are a few steps that have solved the error for other community members:

    1. Swipe in from the right edge of the screen, and then tap Search.

    (If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Search.)

    1. Enter command prompt in the search box.
    2. In the list of results, swipe down on or right-click Command Prompt, and then tap or click Run as administrator.
    3. In the Administrator: Command Prompt window, enter the following commands. Press the Enter key after each command.

    If you're running a 64-bit version of Windows 8.1, type:

    dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14

    If you're running a 32-bit version of Windows 8.1, type:

    dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~x86~~6.3.1.14

    If you're running Windows RT 8.1, type:

    dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~arm~~6.3.1.14

    1. Type the following command, and then press Enter:

    dism.exe /online /cleanup-image /restorehealt 2. Type the following command, and then press Enter:

    dism /online /cleanup-image /startcomponentcleanup

    1. Install the Windows 8.1 Update from the download center.

     Windows 8.1 Update (32-bit version)

     Windows 8.1 Update (64-bit version)

    If you have followed these steps and you still receive error 0x80073712, log files may need to be collected and reviewed. Please contact Microsoft Support so that we can further investigate your issue.

    It has been one and a half month since this error first appears, and MS still provides us with this same old sln that apparently wouldn't work. I really can't believe this.

    Microsoft Surface Pro 2, windows 8.1.

    did the remove package command, it says package not found etc.

    then executed restore health command, it says health can't be restored etc.

    finally component cleanup, it says no problem found.

    Install the update again, oh yeah, same error!

    I can't remember how many times I repeated this during the past one and a half months.

    Really disappointed.

    What's worse, the "Security Update for Windows 8.1 for x64-based system (KB2961908) without KB2919355" won't install as well. See I don't usually complain about stuff, but this one is getting ridiculous.

    Oh n BTW, there is a typo in your post, it should be:

    dism.exe /online /cleanup-image /restorehealth

    not

    dism.exe /online /cleanup-image /restorehealt

    . lol

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