Error: 0x80073712 when installing KB 2919355

Anonymous
2014-05-14T19:25:04+00:00

This error might mean that a file needed by Windows Update is damaged or missing. Here are a few steps that have solved the error for other community members:

  1. Swipe in from the right edge of the screen, and then tap Search.

(If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Search.)

  1. Enter command prompt in the search box.
  2. In the list of results, swipe down on or right-click Command Prompt, and then tap or click Run as administrator.
  3. In the Administrator: Command Prompt window, enter the following commands. Press the Enter key after each command.

If you're running a 64-bit version of Windows 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14

If you're running a 32-bit version of Windows 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~x86~~6.3.1.14

If you're running Windows RT 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~arm~~6.3.1.14

  1. Type the following command, and then press Enter:

dism.exe /online /cleanup-image /restorehealth 2. Type the following command, and then press Enter:

dism /online /cleanup-image /startcomponentcleanup

  1. Install the Windows 8.1 Update from the download center.

 Windows 8.1 Update (32-bit version)

 Windows 8.1 Update (64-bit version)

If you have followed these steps and you still receive error 0x80073712, log files may need to be collected and reviewed. Please contact Microsoft Support so that we can further investigate your issue.

Windows for home | Previous Windows versions | Windows update

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Anonymous
2014-06-11T01:22:45+00:00

RH6M6,

I saw the kb2969339 update come through this morning a good 6 hours before the normal patch Tuesday updates were to be released and thought it was strange. Applied it to the final computer tonight and ran Windows Update. KB2919355 went right through and installed and the rest of the updates are now being installed. Hope this solution works for others.  Thanks.

Jim

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  1. Anonymous
    2014-05-17T09:36:02+00:00

    Hi,

    1. Tried to install Windows 8.1 Update for x64-based Systems (KB2919355)

    Result:

    This update failed to install on 17-May-2014 at 2:42 AM with the following error code 80073712.

    2. Started Command Prompt (as administrator). Run the following:

    dism /online /remove-package packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14

    Result:

    Deployment Image Servicing and Management tool

    Version: 6.3.9600.16384

    Image Version: 6.3.9600.16384

    An error occurred trying to open - Package_for_KB2919355~31bf3856ad364e35~amd64~

    ~6.3.1.14 Error: 0x800f0805

    The specified package is not valid Windows package.

    Error: 0x800f0805

    The specified package is not valid Windows package.

    The DISM log file can be found at C:\Windows\Logs\DISM\dism.log

    Searched for the package “355”. Nothing comes up.

    3. DISM – checking health

    Dism /Online /Cleanup-Image /CheckHealth

    dism.exe /online /cleanup-image /restorehealth

    ***Result

    Deployment Image Servicing and Management tool

    Version: 6.3.9600.16384

    Image Version: 6.3.9600.16384

    The component store is repairable.

    The operation completed successfully.

    4. DISM – restore health

    dism.exe /online /cleanup-image /restorehealth

    ***Result

    Gets stuck at 20% for several minutes

    Deployment Image Servicing and Management tool

    Version: 6.3.9600.16384

    Image Version: 6.3.9600.16384

    [==========================100.0%==========================]

    The restore operation failed. Either the repair source was not found or the component store cannot be repaired.

    Error: 0x800f081f

    DISM failed. No operation was performed.

    For more information, review the log file.

    The DISM log file can be found at C:\Windows\Logs\DISM\dism.log

    5. Manual install

    Tried to install the updates x64.

    ***Result

    KB 2919355 does not install.

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  2. Anonymous
    2014-05-17T04:35:00+00:00

    [Error: 0x800f0805]

    There is a forked thread for that...

    http://answers.microsoft.com/en-us/windows/forum/windows8_1-windows_update/windows-81-update-1-failing-to-install-with-errors/c3071122-e903-4775-b659-e98784bc786c?page=103&msgId=b56f13c1-ab53-4ed1-9d68-55b764e5520a

    Oops.  Not yet?  It looks somewhat familiar...

    http://technet.microsoft.com/en-us/library/cc732334(v=WS.10).aspx

    <quote>

    0x800f0805 The package is not valid. You can only install packages provided to you by Microsoft. Obtain a valid package and try again.

    </quote>

    In fact, I was thinking of the next one, which I had seen only yesterday in association with installing .NetFx3.

    And strangely other earlier incidents involving that code also refer to .NET packages, until I started refining my search to this month + corrupt.  I didn't see an existing thread for you to tack a Me too! on to but this one has some advice which may be worth reading:

    http://answers.microsoft.com/en-us/windows/forum/windows8_1-system/restore-missing-files-to-windows-81/05b29fc4-0be3-44c7-a8dd-aca1828e9543?page=2

    (via BING search for

        corrupt 0x800f0805 site:answers.microsoft.com

    )

    HTH

    Robert

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  3. Anonymous
    2014-05-17T03:57:15+00:00

     Windows Update says I need to install KB2929355, and tries to update at every scheduled maintenance.

    @ SlimCL

    I missed your Edit.  I wonder if this really means that one of its friends is not properly installed?

    FWIW here is what happened to me on the day that I got 355

    PS C:&gt; Get-WindowsPackage -Online ft InstallTime,PackageName -AutoSize Out-String -Stream Select-String -Pattern "355"<br><br><br>2014-04-09 19:58:00 Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14                                  <br><br><br><br><br><br><br>PS C:&gt; Get-WindowsPackage -Online ft InstallTime,PackageName -AutoSize Out-String -Stream Select-String -Pattern "2014-04-09"<br><br><br>2014-04-09 19:58:00 Package_for_KB2919355~31bf3856ad364e35~amd646.3.1.14                                  <br> <br><br>2014-04-09 19:58:00 Package_for_KB2932046~31bf3856ad364e35~amd646.3.1.5                                   <br> <br><br>2014-04-09 19:58:00 Package_for_KB2934018~31bf3856ad364e35~amd646.3.1.5                                   <br> <br><br>2014-04-09 19:58:00 Package_for_KB2937592~31bf3856ad364e35~amd646.3.1.0                                   <br> <br><br>2014-04-09 19:58:00 Package_for_KB2938439~31bf3856ad364e35~amd646.3.1.0                                   <br> <br><br>2014-04-09 19:58:00 Package_for_KB2942844~31bf3856ad364e35~amd646.3.1.0                                   <br>

    <LOL/>  I notice that this is not in the recommended order for doing it manually.   ; )

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