Error: 0x80073712 when installing KB 2919355

Anonymous
2014-05-14T19:25:04+00:00

This error might mean that a file needed by Windows Update is damaged or missing. Here are a few steps that have solved the error for other community members:

  1. Swipe in from the right edge of the screen, and then tap Search.

(If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Search.)

  1. Enter command prompt in the search box.
  2. In the list of results, swipe down on or right-click Command Prompt, and then tap or click Run as administrator.
  3. In the Administrator: Command Prompt window, enter the following commands. Press the Enter key after each command.

If you're running a 64-bit version of Windows 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14

If you're running a 32-bit version of Windows 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~x86~~6.3.1.14

If you're running Windows RT 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~arm~~6.3.1.14

  1. Type the following command, and then press Enter:

dism.exe /online /cleanup-image /restorehealth 2. Type the following command, and then press Enter:

dism /online /cleanup-image /startcomponentcleanup

  1. Install the Windows 8.1 Update from the download center.

 Windows 8.1 Update (32-bit version)

 Windows 8.1 Update (64-bit version)

If you have followed these steps and you still receive error 0x80073712, log files may need to be collected and reviewed. Please contact Microsoft Support so that we can further investigate your issue.

Windows for home | Previous Windows versions | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2014-06-11T01:22:45+00:00

RH6M6,

I saw the kb2969339 update come through this morning a good 6 hours before the normal patch Tuesday updates were to be released and thought it was strange. Applied it to the final computer tonight and ran Windows Update. KB2919355 went right through and installed and the rest of the updates are now being installed. Hope this solution works for others.  Thanks.

Jim

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  1. Anonymous
    2014-05-18T21:14:00+00:00

    After all the head scratching, I finally caved in and called MS support and spent a little over 2 hours on the phone.  It would have been longer but the call ran into the centers quitting time.  Essentially support repeated a few of the steps I took but with a couple of variations.  The significant new steps were –

    Ran DISM /online /cleanup-image /startcomponentcleanup

    Rebooted

    Verified KB2919442 was installed (it was)

    Downloaded the individual components of KB2919355 from

    http://www.microsoft.com/en-us/download/details.aspx?id=42335

    Closing time came right as KB2919355 was running and I was instructed to follow the order below -

    Clearcompressionflag.exe, KB2919355, KB2932046, KB2959977, KB2937592, KB2938439, and KB2934018.  This took the better part of 2 hours albeit I wasn’t glued to the desk all the time.  A Level 2 call was set up for this morning which turned out to be unnecessary because after installing all of the components w/o any errors the OS seems to be running fine. 

    On a side note, I would recommend installing EMET 4.1 for additional protection.

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  2. Anonymous
    2014-05-18T16:57:33+00:00

    I absolutely agree with everything you have said. My computer is not even a year old and have  had no problems until now.

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  3. Anonymous
    2014-05-18T16:21:14+00:00

    Ugh, this is ridiculous.  How does MS expect even an above average PC user to troubleshoot/fix this ? 

    Recently, I was advised by MS tier II support that refreshing my computer appears to be my best option for Error:x80073712 .  Additionally my PC also is reporting Error:800F0922

    What a PITA wasting 15++ hours with MS tech/phone support and reading countless posts trying to understand all this the past several weeks. 

    Not to mention that it probably will take an additional 6-8+ hours to update and restore programs/apps if all goes well after a refresh which seems inevitable.

    All I know is that my almost brand new computer worked great before this "important" 8.1 Update came along.  Quite sad for all of us who have to deal with this mess.

    Perhaps I'll hold off for a few more weeks to see if a user friendly and/or miracle fix comes out before going the refresh route.

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