Error: 0x80073712 when installing KB 2919355

This error might mean that a file needed by Windows Update is damaged or missing. Here are a few steps that have solved the error for other community members:

1. Swipe in from the right edge of the screen, and then tap Search.

(If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Search.)

1. Enter command prompt in the search box.
2. In the list of results, swipe down on or right-click Command Prompt, and then tap or click Run as administrator.
3. In the Administrator: Command Prompt window, enter the following commands. Press the Enter key after each command.

If you're running a 64-bit version of Windows 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14

If you're running a 32-bit version of Windows 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~x86~~6.3.1.14

If you're running Windows RT 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~arm~~6.3.1.14

1. Type the following command, and then press Enter:

dism.exe /online /cleanup-image /restorehealth 2. Type the following command, and then press Enter:

dism /online /cleanup-image /startcomponentcleanup

1. Install the Windows 8.1 Update from the download center.

 Windows 8.1 Update (32-bit version)

 Windows 8.1 Update (64-bit version)

If you have followed these steps and you still receive error 0x80073712, log files may need to be collected and reviewed. Please contact Microsoft Support so that we can further investigate your issue.

Mr. Archak,

Your troubleshooting steps are not only off par, they're completely wrong... as thousands of Windows 8 users have repeated over and over again to Microsoft moderators and responders within threads.

Please stop giving the above steps as they only make the problem worse and compound the issue.  For the CORRECT steps to take to solve this issue, please refer to my reply to the thread below.  

I would also ask that you please inform your colleagues of this as well.  Had any of you taken the time to do what you're asking others to do, you would have easily seen your "solutions" [misinformation] do nothing but add to the problem.

Have you contacted support as directed in the original post?  Please try to do so.

It should be a free support case.  If it is not a free support case email me at susan-at-msmvps.com (change the -at- to @) so I can follow up and ensure you get a free case.

"Please contact Microsoft Support so that we can further investigate your issue"

um ok. im glad this worked for you but i tried this.

Ran DISM /online /cleanup-image /startcomponentcleanup

"error 14098

the component store has been corrupted"

rebooted

downloaded individual components for the THIRD time...downloads from 4/15, 4/27 and 5/18 all have exactly the same number of bytes...so i dont think anything at all has changed from microsofts end.

verified KB2919442 was installed by downloading for 3rd time and trying to install because my update history shows 22 failures of kb2919355...so my history of installing KB2919442 is buried and/or removed from all the "fixes" ive tried to get this stupid update installed. in any case, it was already installed.

ran Clearcompressionflag.exe - nothing seemed to happen

ran Clearcompressionflag.exe - nothing seemed to happen

ran Clearcompressionflag.exe a third time - nothing seemed to happen

...not sure if i'm supposed to get some sort of message with this or not???

ran KB2919355 - it failed for 23rd time after avast blocked something during the install twice

"Suspicious file blocked!

Avast! Web Shield has blocked a harmful webpage or file.

Object: [...]

Infection: Win32:Evo-gen [Susp]

Process: [...]"

This appears to be a false positive as [susp] means it is exhibiting suspicious behavior http://forum.avast.com/index.php?topic=140551.0

so i disconnected from internet, disabled avast

ran KB2919355 - it failed for 24th time

and on your side note, what exactly will  Enhanced Mitigation Experience Toolkit 4.1 Update 1 do for me that Malwarebytes, avast, spywarebot, avg, etc wont do....is there something Microsoft knows about a threat that its not sharing?

nevermind. downloaded and installed. like avast, malicious software removal tool, malwarebytes, glary, and spybot, it shows/finds absolutely nothing wrong on my system other than some tracking cookies.

ran KB2919355 - it failed for 25th and 26th time with the avast blocking. the file in chest shows up 3x as

C:\Windows\SoftwareDistribution\Download\c4f773201ad8a9011e06c2ba0e830cda\inst$dpx$.tmp

and as

[Chest] C:\Windows\SoftwareDistribution\Download\c4f773201ad8a9011e06c2ba0e830cda\inst$dpx$.tmp\86cb5a3ddf2d7b4c87e707488086cbe7.tmp

when reporting as a false positive. NOTE that this only occurs when installing this 8.1 upgrade from the ms website and that i have already tried disabling the av!

honestly at this point, it would be easier to locate drivers for linux, or see about "downgrading" to windows 7 on my hp laptop. at least those os's have upgrades that work. ive never had an os upgrade this bad on any platform - win95,98,2k,xp,7, mac7,8,9,x (although i did not participate in the Lion debacle), redhat, or debian. 25 unsuccessful tries on a <1 year old laptop is ridiculous. i should have stayed with 7, 8 is worse than Me was!