Error: 0x80073712 when installing KB 2919355

Anonymous
2014-05-14T19:25:04+00:00

This error might mean that a file needed by Windows Update is damaged or missing. Here are a few steps that have solved the error for other community members:

  1. Swipe in from the right edge of the screen, and then tap Search.

(If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Search.)

  1. Enter command prompt in the search box.
  2. In the list of results, swipe down on or right-click Command Prompt, and then tap or click Run as administrator.
  3. In the Administrator: Command Prompt window, enter the following commands. Press the Enter key after each command.

If you're running a 64-bit version of Windows 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14

If you're running a 32-bit version of Windows 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~x86~~6.3.1.14

If you're running Windows RT 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~arm~~6.3.1.14

  1. Type the following command, and then press Enter:

dism.exe /online /cleanup-image /restorehealth 2. Type the following command, and then press Enter:

dism /online /cleanup-image /startcomponentcleanup

  1. Install the Windows 8.1 Update from the download center.

 Windows 8.1 Update (32-bit version)

 Windows 8.1 Update (64-bit version)

If you have followed these steps and you still receive error 0x80073712, log files may need to be collected and reviewed. Please contact Microsoft Support so that we can further investigate your issue.

Windows for home | Previous Windows versions | Windows update

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Anonymous
2014-06-11T01:22:45+00:00

RH6M6,

I saw the kb2969339 update come through this morning a good 6 hours before the normal patch Tuesday updates were to be released and thought it was strange. Applied it to the final computer tonight and ran Windows Update. KB2919355 went right through and installed and the rest of the updates are now being installed. Hope this solution works for others.  Thanks.

Jim

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  1. Anonymous
    2014-05-20T04:52:30+00:00

    Relax, I haven't even touched the standalone update files in a week. I know it won't work while there's component store corruption. 

    You keep saying to follow your commands, but command #1 doesn't work. So I agree - a repair install is needed, then go through your process.

    My Windows 8.1 media just arrived. I'm putting it on a thumb drive as the computer in question has no DVD drive. I appreciate your guidance and help in resolving this, and would appreciate further guidance.

    Do the files need to be in the root of the thumb drive or can they be put into a "Win 8.1" subdir? I use this thumb drive as a multiboot to DOS, linux, antivirus, etc.

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  2. Anonymous
    2014-05-20T04:44:35+00:00

    I'm more than willing to take the time to help someone, but if you're looking for help from someone else, then you need to do your responsibility too and read/research the information you're given.  

    Yes, I, and most everyone else, knows about the Cantonese of Mandarin characters in the log file... this was talked about in the forum I linked to within my post which you didn't read. (I apologize, as I noted in the above, I mixed up my threads.  This thread has been updated with the information contained in my post on 80070005.)

    I understand you're frustrated, most users are.  However, it seems as though you're looking for some other information you believe is correct.  I explained at length why the update is the least of your problems, and you disregard that and go right back to the update.  It might help you understand why if you research what the "Component Store" is and what it's function in Windows is and maybe then you'll understand how critical that damage is.

    I would also encourage you to research the information you're given instead of rushing through it or overlooking it.  If the 5 steps I gave do not allow for the component store to be fixed, your only way to fix it is to do a repair install "upgrade" or refresh/reset.  Considering the repair install doesn't erase all your installed software, it's the better bet... but do what you think is best.

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  3. Anonymous
    2014-05-20T04:30:05+00:00

    Then the only thing you can do is a repair install... period. I also included this at the bottom of the first post I did. (I apologize, I thought I had and realized a few minutes ago it was on the thread for 80070005.  I have since updated my original post on this thread to reflect the same information given on that thread).

    DISM is the only tool that exists to repair component store corruption.  There is NOTHING else.  Microsoft fixing the way they deploy this update WILL NOT fix your component store corruption.

    The most convenient way for you to fix your problem is by doing a repair install "upgrade".  Once the "upgrade" finishes, you will need to run the startcomponentcleanup, followed by restorehealth, restart the computer, then fun sfc scannow (the two can't be run back to back when corrections have been made).

    Tutorial for Repair Install "upgrade"

    http://www.eightforums.com/tutorials/26095-repair-install-windows-8-a.html

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