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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
This error might mean that a file needed by Windows Update is damaged or missing. Here are a few steps that have solved the error for other community members:
(If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Search.)
If you're running a 64-bit version of Windows 8.1, type:
dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14
If you're running a 32-bit version of Windows 8.1, type:
dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~x86~~6.3.1.14
If you're running Windows RT 8.1, type:
dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~arm~~6.3.1.14
dism.exe /online /cleanup-image /restorehealth 2. Type the following command, and then press Enter:
dism /online /cleanup-image /startcomponentcleanup
Windows 8.1 Update (32-bit version)
Windows 8.1 Update (64-bit version)
If you have followed these steps and you still receive error 0x80073712, log files may need to be collected and reviewed. Please contact Microsoft Support so that we can further investigate your issue.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
RH6M6,
I saw the kb2969339 update come through this morning a good 6 hours before the normal patch Tuesday updates were to be released and thought it was strange. Applied it to the final computer tonight and ran Windows Update. KB2919355 went right through and installed and the rest of the updates are now being installed. Hope this solution works for others. Thanks.
Jim
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The files should be on the root. Run the setup from within windows. Depending on if you have a UEFI setup with a bios locked key will determine if you'll be required to input a product key. If you are required to, the 8.1 Pro generic key is XHQ8NC3MCJRQXB6WCHYGC9WKB. If you have a different version of windows, google "<windows edition> generic product key". If you have to use a generic key to install, you'll need to manually activate windows through PC Settings with your activation product key.
Select the option to keep everything the same [paraphrased], which should be the 1st option out of three and should be located at the top of the window. Let the install do it's thing and be patient as it can take a while. I've had it take as little as 30 - 60 min, but when I did it yesterday to fix the same problem you're having, it took a few hours. You're not going to be able to use your pc during this time.
I put the files from the 8.1 DVD onto my desktop, ran the setup using the included key and doing the "keep everything the same" option.
After it finally reinstalled, I turned off auto updates. Update history is blank but I'd wager the corruption is still there. MS Tech support is supposed to call on Friday, $20 says he just attempts to install 2919355, has it fail, and then tells me to just reinstall windows 8.1 completely from the media he sent.
I will then say that's no an acceptable solution.
One thing that concerns me, you say your procedure cleans up the corruption, but 2919355 still won't install after that - but does the attempt to install it corrupt the component store again?
As I also speculated about that "corruption" what about then finding out which package they came from and then removing only it (not the composite one)? Then either installing just it or, even better, using the /source: and /limitaccess operands to get it repaired without another download?
I like this idea a lot. If DISM can detect "corruption" then it's got to know what file that "corruption" is in. Why not replace just that file? Of course you'd still probably have to have some kind of image/DVD to pull that file from. Again, a hard copy of a "Clean" version would be useful, I'd think.
Jim
Ok, although I’m not sure a typical computer user is going to be able do all of this, and I’m not saying your directions are not clear, just overwhelming for most. If I follow you correctly, your method provided is basically to clean up the component store and then attempt the KB2919355 installation. I agree a component store cleanup is needed. Do you know if it will work if parts of KB2919355 are already installed? I thought I read somewhere that using the DISM after the subfile 2919355 is already installed actually can cause additional corruption.
Personally, I'd like to see MS just make available a DVD or download with Windows 8.1 Update 1 on itwith a self repair installer included. I'd even be willing to pay maybe $10.00 (I know, it should be free after all of the time people have put in so far) for it just so I can have a "clean" version for the next fiasco that will probably take place when they release the rumored Update 2. If all of the corrupted files are not fixed, even on those machines that had successful installs, these issues are only going to compound.
Of course, maybe Disney would let TRON come out of retirement and fix everything ;-)
