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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
This error might mean that a file needed by Windows Update is damaged or missing. Here are a few steps that have solved the error for other community members:
(If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Search.)
If you're running a 64-bit version of Windows 8.1, type:
dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14
If you're running a 32-bit version of Windows 8.1, type:
dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~x86~~6.3.1.14
If you're running Windows RT 8.1, type:
dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~arm~~6.3.1.14
dism.exe /online /cleanup-image /restorehealth 2. Type the following command, and then press Enter:
dism /online /cleanup-image /startcomponentcleanup
Windows 8.1 Update (32-bit version)
Windows 8.1 Update (64-bit version)
If you have followed these steps and you still receive error 0x80073712, log files may need to be collected and reviewed. Please contact Microsoft Support so that we can further investigate your issue.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
RH6M6,
I saw the kb2969339 update come through this morning a good 6 hours before the normal patch Tuesday updates were to be released and thought it was strange. Applied it to the final computer tonight and ran Windows Update. KB2919355 went right through and installed and the rest of the updates are now being installed. Hope this solution works for others. Thanks.
Jim
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What operating system do you have installed? 8 or 8.1?
If you have Windows 8, then you don't need a VM, as the readiness tool will allow you to install 8.1 on a windows 8 system, however, if you have 8.1, the readiness tool will not allow you to install windows 8.1 onto windows 8.1 (i.e. no ability to install, no way to download the ISO).
There are two options for those lacking an 8.1 ISO or digital download... either a VM to install Windows 8 onto, or you need to find a MSDN ISO on a software forum, verifying the md5 hash matches the md5 hash on MSDN.
A third, far more complicated route, is to make a wim of your system by booting into WinPE. Use dism to capture the wim using low compression (the fastest way),with /check /verify flags, then reboot and load from a windows 8 installation media, quick format the hdd, install windows 8, download the readiness tool from the post quoted above, capture the ISO of 8.1, reboot into WinPE, quick format the hdd again, then use dism to apply the wim image you took earlier. Depending on the size and usage of your hdd, capturing a wim could take 60 minutes or 5 hours, making it far more tedious and time consuming... but it would serve the same purpose as the above two options
I've read the post. It simply describes how to get and repair/install 8/8.1.
No mention of virtual machines.
None of your posts have talked about why a virtual machine is needed for the process.
Why the hostile tone for legitimate questions? Totally uncalled for.
As I keep stating over and over again, you can download an ISO... See next to last paragraph of the post you quoted. I won't answer anymore questions on how to go about getting an ISO, as I've stated it atleast twice, if not three times, in this thread alone, and have lost patience with the fact so many fail to read a post before actually commenting on it.
"But I don't understand why one needs to make a virtual machine and install 8 then 8.1 onto it, in order to do a repair install of an existing corrupted 8.1"
