Error: 0x80073712 when installing KB 2919355

Anonymous

This error might mean that a file needed by Windows Update is damaged or missing. Here are a few steps that have solved the error for other community members:

Swipe in from the right edge of the screen, and then tap Search.

(If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Search.)

Enter command prompt in the search box.
In the list of results, swipe down on or right-click Command Prompt, and then tap or click Run as administrator.
In the Administrator: Command Prompt window, enter the following commands. Press the Enter key after each command.

If you're running a 64-bit version of Windows 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14

If you're running a 32-bit version of Windows 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~x86~~6.3.1.14

If you're running Windows RT 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~arm~~6.3.1.14

Type the following command, and then press Enter:

dism.exe /online /cleanup-image /restorehealth 2. Type the following command, and then press Enter:

dism /online /cleanup-image /startcomponentcleanup

Install the Windows 8.1 Update from the download center.

Windows 8.1 Update (32-bit version)

Windows 8.1 Update (64-bit version)

If you have followed these steps and you still receive error 0x80073712, log files may need to be collected and reviewed. Please contact Microsoft Support so that we can further investigate your issue.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous

RH6M6,

I saw the kb2969339 update come through this morning a good 6 hours before the normal patch Tuesday updates were to be released and thought it was strange. Applied it to the final computer tonight and ran Windows Update. KB2919355 went right through and installed and the rest of the updates are now being installed. Hope this solution works for others. Thanks.

Jim

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Answer accepted by question author

0x00000000 40,810

http://support.microsoft.com/kb/2969339

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245 additional answers

Anonymous

2014-05-25T13:56:41+00:00

I did what you asked,here is the link of my CBS.log file:

https://onedrive.live.com/redir?resid=44C37A76EB0ED318%21382
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0x00000000 40,810 Reputation points

2014-05-25T10:56:55+00:00

Hello!

Try to install the KB2934018 again and then upload the last C:\Windows\Logs\CBS\CBS.log to Onedrive.

Share it, get a link to the log-file with the option "Public" and put the link into this thread.
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Anonymous

2014-05-25T10:29:54+00:00

Please help,

I have installed KB2919355 package via windows update,and searchbutton changed it`s place as it should.KB2919355 IS LISTED in the installed updates.

However,windows update continued to offer me KB2919355 again but with a different size-71.8MB.

I downloaded full stand-alone packageKB2919355(including cleancompressionflag.exe) and after I tried to install it`s components I received messages that they have been already installed EXCEPT one-KB2934018 component(which size is 71.8MB).

I tried to install KB2934018 again(both over windows update and with KB2934018 stand-alone installer)but it failed(ERROR 80073712 EVERY TIME).Cleancompressionflag.exe also failed to fix problem.

I also noticed that Windows Disc Clean-Up maintenance tool IS UNABLE to clean windows update clean-upsection,despite the fact I checked it.

I don`t know what other option I should try.

Thank you.
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