Error: 0x80073712 when installing KB 2919355

Anonymous
2014-05-14T19:25:04+00:00

This error might mean that a file needed by Windows Update is damaged or missing. Here are a few steps that have solved the error for other community members:

  1. Swipe in from the right edge of the screen, and then tap Search.

(If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Search.)

  1. Enter command prompt in the search box.
  2. In the list of results, swipe down on or right-click Command Prompt, and then tap or click Run as administrator.
  3. In the Administrator: Command Prompt window, enter the following commands. Press the Enter key after each command.

If you're running a 64-bit version of Windows 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14

If you're running a 32-bit version of Windows 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~x86~~6.3.1.14

If you're running Windows RT 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~arm~~6.3.1.14

  1. Type the following command, and then press Enter:

dism.exe /online /cleanup-image /restorehealth 2. Type the following command, and then press Enter:

dism /online /cleanup-image /startcomponentcleanup

  1. Install the Windows 8.1 Update from the download center.

 Windows 8.1 Update (32-bit version)

 Windows 8.1 Update (64-bit version)

If you have followed these steps and you still receive error 0x80073712, log files may need to be collected and reviewed. Please contact Microsoft Support so that we can further investigate your issue.

Windows for home | Previous Windows versions | Windows update

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Anonymous
2014-06-11T01:22:45+00:00

RH6M6,

I saw the kb2969339 update come through this morning a good 6 hours before the normal patch Tuesday updates were to be released and thought it was strange. Applied it to the final computer tonight and ran Windows Update. KB2919355 went right through and installed and the rest of the updates are now being installed. Hope this solution works for others.  Thanks.

Jim

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  1. Anonymous
    2014-05-26T17:28:03+00:00

    Thanks again for your time and suggestions. Once I get a free chunk of time, I'll give it a shot.

    Jim

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  2. Anonymous
    2014-05-26T16:01:56+00:00

    "I have the ISO on my desktop. I'm not sure what steps to go through to perform the above step. Mount, Click and Run ??? Probably not that easy"

    Yep, that's the correct thing to do =] once you enter the generic product key and click next, it should go to the "wait..." screen, give it about 5 minutes, then attempt the 2932046 update.  

    I have no idea if this will work, as even though I installed all 5 standalones before 2919355, I wasn't made aware unless they are installed before 2919355, users will be unable to install them afterwards.  I added the EDIT within only a few hours of posting the tutorial, but I didn't catch it fast enough before users went through the tutorial.

    "I have reset the windows update cache per your instructions with still no successful installation."

    Worst case scenario, a system restore to before the 2919355 install should work, as windows always creates a restore point prior to installing any updates from windows update.  There may be other users that could give you in depth troubleshooting for this, and Ms. Bradley (moderator who posted above) may be able to provide in depth troubleshooting that I don't have knowledge of.  Although I know windows quite well, I'm a novice at best.  All of my advice thus far has come from my personal experience with the havoc caused by KB2919355.

    In regards to the link, I didn't know that, I apologize.  It was a bookmark I had saved just for the instructions provided therein.  I would imagine there should be a way to get 2932046 installed without going through a system restore (although easy, is still a tad time consuming), but I don't have enough knowledge to know what could be done in lieu of a restore.

    "However, there is now an ISO for Windows 8.1 Prowith Updateat the MSDN site, but none released to general public yet."

    In regards to the MSDN editions, they only become available when someone on a software forum posts an iso they have from MSDN.  While moderators and microsoft frown upon users telling individuals to verify the MSDN hash, since it is a violation of forum policies and the terms and conditions of MSDN, something has to be done to allow users access to an 8.1 ISO, as it's literally the only way to fix the KB2919355 issue.

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  3. Anonymous
    2014-05-26T15:45:07+00:00

    JWO914

    "Are you referring to this link:"

    I was not clear when I said the link did not work. The steps contained at the site do not work for me. It now asks for a key to run/download the 8.1 installer and neither my installed link nor any generic keys I tried will work.

    I have verified that kb2932046 did not install (DISM says it's not found and stand alone installer does try to install it.)

    I have reset the windows update cache per your instructions with still no successful installation.

    I am essentially running Windows 8.1 Pro with Update 1 (just without the kb2932046) . I have an ISO , verified against MSDN with SHA1, for Windows 8.1 Pro. However, there is now an ISO for Windows 8.1 Pro with Update at the MSDN site, but none released to general public yet. Should I wait and get the newer one or stick with the one I have?

    "Run the Windows 8.1 installer from within Windows, as if you're going to do an install repair "upgrade". "

    I have the ISO on my desktop. I'm not sure what steps to go through to perform the above step. Mount, Click and Run ??? Probably not that easy.

    Thanks for your continued suggestions.

    Jim

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