Error: 0x80073712 when installing KB 2919355

Anonymous
2014-05-14T19:25:04+00:00

This error might mean that a file needed by Windows Update is damaged or missing. Here are a few steps that have solved the error for other community members:

  1. Swipe in from the right edge of the screen, and then tap Search.

(If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Search.)

  1. Enter command prompt in the search box.
  2. In the list of results, swipe down on or right-click Command Prompt, and then tap or click Run as administrator.
  3. In the Administrator: Command Prompt window, enter the following commands. Press the Enter key after each command.

If you're running a 64-bit version of Windows 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14

If you're running a 32-bit version of Windows 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~x86~~6.3.1.14

If you're running Windows RT 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~arm~~6.3.1.14

  1. Type the following command, and then press Enter:

dism.exe /online /cleanup-image /restorehealth 2. Type the following command, and then press Enter:

dism /online /cleanup-image /startcomponentcleanup

  1. Install the Windows 8.1 Update from the download center.

 Windows 8.1 Update (32-bit version)

 Windows 8.1 Update (64-bit version)

If you have followed these steps and you still receive error 0x80073712, log files may need to be collected and reviewed. Please contact Microsoft Support so that we can further investigate your issue.

Windows for home | Previous Windows versions | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2014-06-11T01:22:45+00:00

RH6M6,

I saw the kb2969339 update come through this morning a good 6 hours before the normal patch Tuesday updates were to be released and thought it was strange. Applied it to the final computer tonight and ran Windows Update. KB2919355 went right through and installed and the rest of the updates are now being installed. Hope this solution works for others.  Thanks.

Jim

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  1. Anonymous
    2014-05-26T18:19:22+00:00

    Could you please elaborate on what kinds of incorrect actions?

    If I understood your post correctly, this can be traced back to certain actions during the install of Windows 8/8.1? Thanks :)

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  2. 0x00000000 40,810 Reputation points
    2014-05-26T18:14:04+00:00

    @ Susan Bradley

    We've investigated a couple of cases when the installation of KB2919355 went wrong.

    All were due to the incorrect actions executed by user some month ago when Windows 8 installed.

    Hope,  this will be useful.

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  3. Anonymous
    2014-05-26T17:59:29+00:00

    "Do you think it's needed to use a generic key or can I use the legit key that came with the install media MS sent?"

    EDIT: You may be able to use the activation key that came along with your install media, as I had forgotten you just received that from Microsoft a few days ago. Although, since you're not actually going to go through with the installation, it wouldn't matter which you use.

    You'll have to use the generic... Windows 8 activation keys will not work to access Windows 8 installers once they're used to activate a copy of windows, nor will they ever work to allow access to the Windows 8.1 installer because Windows 8.1 is free, albeit for all intents and purposes it's a new and separate OS from Windows 8.  

    "Also should I run WU up to the point where it's offering 2919355, then do this  procedure?"

    If I understand you're question correctly, yes, install all updates available on Windows Update, except KB2919355.  Also, once you're down to only 2919355, please make sure to install the 5 individual updates that come as a part of the KB2919355 update package on Windows Update through their individual standalone installers.  Once you've installed the fifth one, restart, then follow the steps as listed.

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