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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
This error might mean that a file needed by Windows Update is damaged or missing. Here are a few steps that have solved the error for other community members:
(If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Search.)
If you're running a 64-bit version of Windows 8.1, type:
dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14
If you're running a 32-bit version of Windows 8.1, type:
dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~x86~~6.3.1.14
If you're running Windows RT 8.1, type:
dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~arm~~6.3.1.14
dism.exe /online /cleanup-image /restorehealth 2. Type the following command, and then press Enter:
dism /online /cleanup-image /startcomponentcleanup
Windows 8.1 Update (32-bit version)
Windows 8.1 Update (64-bit version)
If you have followed these steps and you still receive error 0x80073712, log files may need to be collected and reviewed. Please contact Microsoft Support so that we can further investigate your issue.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
RH6M6,
I saw the kb2969339 update come through this morning a good 6 hours before the normal patch Tuesday updates were to be released and thought it was strange. Applied it to the final computer tonight and ran Windows Update. KB2919355 went right through and installed and the rest of the updates are now being installed. Hope this solution works for others. Thanks.
Jim
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"A repair installDID FIX***my problem.***After doing the repair install, WU installed 47 updates; after a reboot, it did an 800MB 2919355 with no issues. I'm fully patched now."
You're an anomaly then, as every other user who's done a repair install and posted about it, including myself, was still unable to update.
I also thought from your post a bit ago that you were using the 8.1 installer to enable the install through windows update.
All the repair install does is clear the component store corruption... it does not hasn't allowed for the install of KB2919355, it will still fail and will cause corruption again if it isn't run alongside the 8.1 installer. Running the 8.1 installer, then running windows update about 5 minutes after the "wait..." screen begins
will allow for the install of 2919355... it is has been the actions of the installer that allows for the KB2919355 install, not the repair install.
EDIT: If you didn't run WU alongside the 8.1 installer, would you please list out the steps you took starting from when you logged back in after the repair install? Thanks :D Also, after re-reading this i thought it came across a bit snarky, which wasn't my intent at all and apologize if it did to you as well.
@ Susan Bradley
We've investigated a couple of cases when the installation of KB2919355 go wrong.
All were due to the incorrect actions executed by user some month ago when Windows 8 installed.
Hope, this will be useful.
Incorrect actions?
What could be incorrect about having a system that came with Win 8 and updating to Win 8.1 via the Store as instructed to do so by MS? I'd love to know more about these "incorrect actions" -- otherwise, no, not useful.
I'm not getting confused... and while Microsoft may say that's how they should be installed, they're not able to be installed in the order without problems occurring. This is not my opinion, but the experiences of myself and 4 other users who've commented thus far, 2 of which I believe have commented on this thread.
A repair install WILL NOT *fix the problem, although it will fix the corruption caused by KB2919355.*Again, PLEASE REVIEW THE POSTS IN THIS THREAD BEFORE GIVING OUT FURTHER ADVICE. Failure to do so and I will flag your posts.
***EDIT: My purpose here isn't to be rude, but to prevent the wrong information from corrupting an almost flawless fix for the havoc caused by KB2919355***
A repair install DID FIX my problem. After doing the repair install, WU installed 47 updates; after a reboot, it did an 800MB 2919355 with no issues. I'm fully patched now.
Just saying.
