Error: 0x80073712 when installing KB 2919355

Anonymous
2014-05-14T19:25:04+00:00

This error might mean that a file needed by Windows Update is damaged or missing. Here are a few steps that have solved the error for other community members:

  1. Swipe in from the right edge of the screen, and then tap Search.

(If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Search.)

  1. Enter command prompt in the search box.
  2. In the list of results, swipe down on or right-click Command Prompt, and then tap or click Run as administrator.
  3. In the Administrator: Command Prompt window, enter the following commands. Press the Enter key after each command.

If you're running a 64-bit version of Windows 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14

If you're running a 32-bit version of Windows 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~x86~~6.3.1.14

If you're running Windows RT 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~arm~~6.3.1.14

  1. Type the following command, and then press Enter:

dism.exe /online /cleanup-image /restorehealth 2. Type the following command, and then press Enter:

dism /online /cleanup-image /startcomponentcleanup

  1. Install the Windows 8.1 Update from the download center.

 Windows 8.1 Update (32-bit version)

 Windows 8.1 Update (64-bit version)

If you have followed these steps and you still receive error 0x80073712, log files may need to be collected and reviewed. Please contact Microsoft Support so that we can further investigate your issue.

Windows for home | Previous Windows versions | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2014-06-11T01:22:45+00:00

RH6M6,

I saw the kb2969339 update come through this morning a good 6 hours before the normal patch Tuesday updates were to be released and thought it was strange. Applied it to the final computer tonight and ran Windows Update. KB2919355 went right through and installed and the rest of the updates are now being installed. Hope this solution works for others.  Thanks.

Jim

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  1. Anonymous
    2014-05-26T23:05:24+00:00

    I'm hoping for more people to respond as to whether the strange technique you discovered to get it installed works for them.

    Many people won't be able to try it right away since computer makers decided to do away with proper install media sadly.

    And I agree with you: refresh/reset is NOT AN ACCEPTABLE SOLUTION.

    At least MS is not charging people for support cases... And in my case my payoff for ten hours of work was an actual install disk. My hourly rate is usually multiples higher than that though....

    Your Win 8.1 install disk is gold. I was finally able to install the update after numerous failures but the update removed my restore points and corrupted my component store which left DISM /Restorehealth unable to repair the store. My computer came with an OEM version of Win 8. Without a 8.1 install disk I cannot repair the store without nuking everything and starting over with Win 8.0. Of course the OEM won't supply an 8.1 disk nor will Microsoft. Count your blessings for obtaining the repair media. 

    My computer also came with OEM Windows 8. I am VERY glad to have actual media now, and have made both a bootable USB drive of it as well as made a system image. (I *should* update my refresh wim at this point, but I don't know how and it looks fairly time consuming - I've put enough time into this already).

    Have you opened a support case with MS? They are not charging for this issue (and rightly so!!!!), and they will log in to your computer and try to fix it remotely. They won't be able to and will tell you to refresh/reset -- tell them that's unacceptable, that you want to do a repair install and want them to send you a disc.

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  2. Anonymous
    2014-05-26T22:42:05+00:00

    I'm hoping for more people to respond as to whether the strange technique you discovered to get it installed works for them.

    Many people won't be able to try it right away since computer makers decided to do away with proper install media sadly.

    And I agree with you: refresh/reset is NOT AN ACCEPTABLE SOLUTION.

    At least MS is not charging people for support cases... And in my case my payoff for ten hours of work was an actual install disk. My hourly rate is usually multiples higher than that though....

    Your Win 8.1 install disk is gold. I was finally able to install the update after numerous failures but the update removed my restore points and corrupted my component store which left DISM /Restorehealth unable to repair the store. My computer came with an OEM version of Win 8. Without a 8.1 install disk I cannot repair the store without nuking everything and starting over with Win 8.0. Of course the OEM won't supply an 8.1 disk nor will Microsoft. Count your blessings for obtaining the repair media.

    Was this answer helpful?

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  3. Anonymous
    2014-05-26T22:35:46+00:00

    I'm hoping for more people to respond as to whether the strange technique you discovered to get it installed works for them.

    Many people won't be able to try it right away since computer makers decided to do away with proper install media sadly.

    And I agree with you: refresh/reset is NOT AN ACCEPTABLE SOLUTION.

    At least MS is not charging people for support cases... And in my case my payoff for ten hours of work was an actual install disk. My hourly rate is usually multiples higher than that though....

    Was this answer helpful?

    0 comments