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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
This error might mean that a file needed by Windows Update is damaged or missing. Here are a few steps that have solved the error for other community members:
(If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Search.)
If you're running a 64-bit version of Windows 8.1, type:
dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14
If you're running a 32-bit version of Windows 8.1, type:
dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~x86~~6.3.1.14
If you're running Windows RT 8.1, type:
dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~arm~~6.3.1.14
dism.exe /online /cleanup-image /restorehealth 2. Type the following command, and then press Enter:
dism /online /cleanup-image /startcomponentcleanup
Windows 8.1 Update (32-bit version)
Windows 8.1 Update (64-bit version)
If you have followed these steps and you still receive error 0x80073712, log files may need to be collected and reviewed. Please contact Microsoft Support so that we can further investigate your issue.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
RH6M6,
I saw the kb2969339 update come through this morning a good 6 hours before the normal patch Tuesday updates were to be released and thought it was strange. Applied it to the final computer tonight and ran Windows Update. KB2919355 went right through and installed and the rest of the updates are now being installed. Hope this solution works for others. Thanks.
Jim
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(70.4, 92%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3E0%3C/text%3E%3C/svg%3E)
Glad you got everything working :)
You and JustinAcklin both had no problem installing the 2919355 update after a repair install, which really makes me wonder what prevented me from installing it unless I had the 8.1 installer running during the "wait" phase. I did everything the same as both of you, yet still had massive problems with 2919355. It's perplexing.
They used too... then with Windows 7, most OEMS began charging an extra $14.95 for a "recovery disk" that was an OS installation disk. However, since UEFI and Microsoft's new Reset/Refresh option in Windows 8, I doubt OEMs will do it due to supply and demand. Making disks is expensive and generates little, if any profit. Although many of us want an actual disk for repair/clean install purposes, I'm thinking we're in the minority.
Microsoft however does still offer an installation disk option when you purchase it digitally from them for $14.95, but I'm unsure if they offer a Windows 8.1 installation disk. It used to be that major updates were called service packs and OS installation disks were updated accordingly, however Windows 8.1 is not a service pack, nor is it an update... it's a complete OS and is installed as such when a user does an upgrade from 8 to 8.1. There is also the problem that Windows 8.1 is free and there are no activation keys specifically for 8.1, as Windows 8 activation keys are what are used to activate 8.1.
Although 8.1 ISOs for all versions of 8.1 are readily available on hundreds of software forums, I don't believe a windows customer who purchased a product key should have to resort to the inherent risks of downloading ISOs from a software forum, and although these risks can be eliminated by common sense and being diligent, microsoft customers should not have to go that extreme to get installation media for software licenses they purchased.
No prob =]
What process are you using to create a wim image of your system?
Thanks, I wasn't sure who did offer free VM software and I'll update the post with VMWare Workstation and VirtualBox :)
***"***As far as the install of 8 onto the VM, the problem is how to get the media? The OEM keys on our systems don't seem to work to allow one to download from the MS site linked in the post:
http://windows.microsoft.com/en-us/windows-8/upgrade-product-key-only"
You or someone else mentioned that earlier today as well, and I'm wondering if Microsoft either updated the program to not allow any product key, valid or not, due to everyone on 8 being on 8.1 by now or the fact that once you activate windows with a windows 8 activation key, it is no longer possible to use that key to get past the windows 8 installer. I just tried as well... same thing. That's a bummer, as the only recourse is to download an 8.1 ISO from a software forum and be diligent about checking hashes against what Microsoft lists they should be. I'll update my post with this information as well.
I do know there is a way to grab the same 8.1 installation files when a user updates to 8.1 via the windows store. I can't recall which folder they're downloaded into, but if memory serves it's within the user's temp folder under app data - local. A bit of research on google would provide the answer, however, nothing popped out right away when I just skimmed the search. I do know the key to those temp 8.1 installation files is to copy all of them (as you can't cut and paste due to them being in use and once you exit the installer, they auto delete) before actually installing windows 8.1. I hope this at least helps those who have a bit of time to research.
