Error: 0x80073712 when installing KB 2919355

Anonymous
2014-05-14T19:25:04+00:00

This error might mean that a file needed by Windows Update is damaged or missing. Here are a few steps that have solved the error for other community members:

  1. Swipe in from the right edge of the screen, and then tap Search.

(If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Search.)

  1. Enter command prompt in the search box.
  2. In the list of results, swipe down on or right-click Command Prompt, and then tap or click Run as administrator.
  3. In the Administrator: Command Prompt window, enter the following commands. Press the Enter key after each command.

If you're running a 64-bit version of Windows 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14

If you're running a 32-bit version of Windows 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~x86~~6.3.1.14

If you're running Windows RT 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~arm~~6.3.1.14

  1. Type the following command, and then press Enter:

dism.exe /online /cleanup-image /restorehealth 2. Type the following command, and then press Enter:

dism /online /cleanup-image /startcomponentcleanup

  1. Install the Windows 8.1 Update from the download center.

 Windows 8.1 Update (32-bit version)

 Windows 8.1 Update (64-bit version)

If you have followed these steps and you still receive error 0x80073712, log files may need to be collected and reviewed. Please contact Microsoft Support so that we can further investigate your issue.

Windows for home | Previous Windows versions | Windows update

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Anonymous
2014-06-11T01:22:45+00:00

RH6M6,

I saw the kb2969339 update come through this morning a good 6 hours before the normal patch Tuesday updates were to be released and thought it was strange. Applied it to the final computer tonight and ran Windows Update. KB2919355 went right through and installed and the rest of the updates are now being installed. Hope this solution works for others.  Thanks.

Jim

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  1. Anonymous
    2014-05-27T01:48:47+00:00

    You should be able to customize the repair partition with updated wim's or swm's.  It will be time and labor intensive, but is something I did once I got my system the way I wanted it.

    The downside to customizing your recovery partition with updated wim's is you will more likely than not need to resize the partition, and since you can't be booted into windows while doing it, the best time to do so is before bed.  There are Win8.1PE editions out there that allow you to customize the PE environment with a windows 8.1 GUI, and as soon as I find the link to the best one I've found, I'll post it.

    To give an example, I run two 750GB momentus XT's in my laptop and use one for the system and recovery partitions, as well as a custom 10GB 8.1 PE/RE recovery partition that runs a custom recovery environment with a Win 8.1 GUI.  The other drive I use strictly for personal data.  My system partition is right around 300GB in size with all applications installed, so I have an AlienRespawn partition of around 250GB.  You can do the same thing without OEM recovery software by replacing the refresh wim with your customized one of your system.  look back a few posts to the one I had with JustinAcklin which includes a link on how to replace the refresh wim

    EDIT:

    The best application I've found to customize the WinPE/RE environment is Win81SE

    http://win81se.cwcodes.net/

    What you can do with this tool is endless, it's fully customizable and runs a windows 8.1 GUI when you boot into PE.

    Scripts for the project can also be found here:

    http://w8pese.cwcodes.net/projectindex.php

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  2. Anonymous
    2014-05-27T01:42:30+00:00

    JW0914,

    It is strange that yours didn't install under the same procedure unless it was because of the "wait" phase issue you mentioned. In any case, thank you ( and others on the forum who contributed ) for your help and patience in getting mine installed.

    Jim

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  3. Anonymous
    2014-05-27T01:29:42+00:00

    They used too... then with Windows 7, most OEMS began charging an extra $14.95 for a "recovery disk" that was an OS installation disk.  However, since UEFI and Microsoft's new Reset/Refresh option in Windows 8, I doubt OEMs will do it due to supply and demand.  Making disks is expensive and generates little, if any profit.  Although many of us want an actual disk for repair/clean install purposes, I'm thinking we're in the minority.  

    I have OEM Win 8.0 media but cannot obtain Win 8.1 media which would correct the problem.  The expense of supplying media would be negligible but most of us would be willing to pay for such media in a heartbeat. As you know, the problem is the UEFI recovery partition (as well as the the original 8.0 media) will reinstall Windows 8.0 and not Win 8.1 which is why the inability to obtain 8.1 media for a repair/install creates a problem for those who have installed the update but cannot repair the damage created by

    installation of the update.

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