Error: 0x80073712 when installing KB 2919355

Anonymous
2014-05-14T19:25:04+00:00

This error might mean that a file needed by Windows Update is damaged or missing. Here are a few steps that have solved the error for other community members:

  1. Swipe in from the right edge of the screen, and then tap Search.

(If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Search.)

  1. Enter command prompt in the search box.
  2. In the list of results, swipe down on or right-click Command Prompt, and then tap or click Run as administrator.
  3. In the Administrator: Command Prompt window, enter the following commands. Press the Enter key after each command.

If you're running a 64-bit version of Windows 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14

If you're running a 32-bit version of Windows 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~x86~~6.3.1.14

If you're running Windows RT 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~arm~~6.3.1.14

  1. Type the following command, and then press Enter:

dism.exe /online /cleanup-image /restorehealth 2. Type the following command, and then press Enter:

dism /online /cleanup-image /startcomponentcleanup

  1. Install the Windows 8.1 Update from the download center.

 Windows 8.1 Update (32-bit version)

 Windows 8.1 Update (64-bit version)

If you have followed these steps and you still receive error 0x80073712, log files may need to be collected and reviewed. Please contact Microsoft Support so that we can further investigate your issue.

Windows for home | Previous Windows versions | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments
Answer accepted by question author
Anonymous
2014-06-11T01:22:45+00:00

RH6M6,

I saw the kb2969339 update come through this morning a good 6 hours before the normal patch Tuesday updates were to be released and thought it was strange. Applied it to the final computer tonight and ran Windows Update. KB2919355 went right through and installed and the rest of the updates are now being installed. Hope this solution works for others.  Thanks.

Jim

Was this answer helpful?

3 people found this answer helpful.
0 comments No comments

245 additional answers

Sort by: Newest
  1. Anonymous
    2014-05-27T04:21:16+00:00

    That's a great question, seeming as the only way to gain access to an 8.1 iso was when a person upgraded from 8 to 8.1 and chose the option to save the files to usb or iso.  Since the Microsoft application that was used to upgrade from 8 to 8.1 no longer accepts valid or generic product keys, it now becomes impossible to even create a virtual machine with Hyper-V, install 8, download the Microsoft 8.1 update application and save the installation files.

    While that was the easiest way to gain access to them, the other more difficult route is to run 8 from a virtual machine and use the windows store to update.  The problem is, I can't recall where Microsoft downloads the install files too... if memory serves right, it was to the user's temp files in app data - local, however I can't find the bookmark of the page that gave instructions on where to find the downloaded files at.

    Seeming as Microsoft created this problem they should be the ones to make the media available to users, and while you expect malware to corrupt system files, you never dream of an OS manufacturer corrupting their own OS's system files via their own update and update software... this level of corruption is literally unheard of.  And since Microsoft refuses to give access on their site, other than subscription based MSDN or TechNet, to an 8.1 ISO, the only way to get the ISO if the user didn't take steps to when they upgraded from 8 is to download the ISO from a software forum and check the sha1 hashes to make sure the ISO hasn't been tampered with.

    EDIT:

    While I don't normally suggest software forums for a number of reasons, I don't agree with telling anyone they should have to wipe their system, reinstall 8, and go through the tedious hassle of reinstalling every bit of software simply because Microsoft screwed the pooch, took the cake, and ate it too.  I have little patience with Microsoft at the moment due to their idiocy of refusing to give users actual troubleshooting steps that would do something, instead of the cookie cutter response the same microsoft moderator (the one whom started this thread on page 1) gave on 4 or 5 of the 6 forum threads dedicated to the top 6 errors received from the mucked up KB2919355 install.  As far as Microsoft goes, downloading an 8.1 ISO from a software forum shouldn't be a T & C issue since Windows 8.1 is free and does not have it's own line of Activation Keys.  Since users downloading it from a Software site would be doing it to fix a windows installation that's already been activated, I would hope moderators would give a little leeway on this subject... although I also understand if none can be given.

    I found it SOOOO ironic when I asked the MS Tier 3 tech where this "corruption" came from: "Malware...viruses..."

    REALLY? In that case, MS is distributing malware, cause this system is clean as a whistle. Avast 2014 + Malwarebytes Pro + routine scans + no unsafe practices like clicking links in emails, going to questionable sites, etc. Then the implication on this message forum that "it's something the user did while installing 8". Excuse me?? 

    Granted, if you're having issues, MS Tech support WILL help you. When I opened a case via chat, the moment I described the problem they escalated it direct to Tier 3, who were nice, helpful, patient, and ..... well, not sure how competent. But it works now.

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2014-05-27T04:13:30+00:00

    I apologize, I thought you had been able to get that repaired.  You can get an 8.1 iso, but it would have to be from a software forum.  As long as you're diligent and verify sha1 hashes with Microsoft's sha1 hashes, you'll get a win 8.1 iso that hasn't been tampered with.  I have to get a bit creative here, otherwise this will be edited automatically.  There's a software forum I use on a regular basis and a member whom I trust that has never posted software with malware... her name is *******and the forum is ****** Hopefully that was creative enough :)  You'll need to register for the apps section to be listed; registration is free.         

    wow they censored you fast...I'd like to know this...

    BTW can I put my Win 8.1 x64 ISO up somewhere for people to use? I mean after all they would be using their own keys, they own the software license, they just need the data....That's not illegal or against forum rules is it?

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2014-05-27T04:11:12+00:00

    I would love a pre-made ISO of a Win8.1 PE environment that I could Rufus onto a thumb drive...I've tried working with WAIK before, man what a hassle. I'll check out your links.

    For now I just have a multi-boot USB stick made with Sardu, that lets me use gparted or kubuntu or Hiren's or DOS ntpasswd - whenever I need to work on my partitions or BIOS etc I use that. But the greater functionality of a true PE environment would be nice.

    Was this answer helpful?

    0 comments No comments