Error: 0x80073712 when installing KB 2919355

Anonymous
2014-05-14T19:25:04+00:00

This error might mean that a file needed by Windows Update is damaged or missing. Here are a few steps that have solved the error for other community members:

  1. Swipe in from the right edge of the screen, and then tap Search.

(If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Search.)

  1. Enter command prompt in the search box.
  2. In the list of results, swipe down on or right-click Command Prompt, and then tap or click Run as administrator.
  3. In the Administrator: Command Prompt window, enter the following commands. Press the Enter key after each command.

If you're running a 64-bit version of Windows 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14

If you're running a 32-bit version of Windows 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~x86~~6.3.1.14

If you're running Windows RT 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~arm~~6.3.1.14

  1. Type the following command, and then press Enter:

dism.exe /online /cleanup-image /restorehealth 2. Type the following command, and then press Enter:

dism /online /cleanup-image /startcomponentcleanup

  1. Install the Windows 8.1 Update from the download center.

 Windows 8.1 Update (32-bit version)

 Windows 8.1 Update (64-bit version)

If you have followed these steps and you still receive error 0x80073712, log files may need to be collected and reviewed. Please contact Microsoft Support so that we can further investigate your issue.

Windows for home | Previous Windows versions | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2014-06-11T01:22:45+00:00

RH6M6,

I saw the kb2969339 update come through this morning a good 6 hours before the normal patch Tuesday updates were to be released and thought it was strange. Applied it to the final computer tonight and ran Windows Update. KB2919355 went right through and installed and the rest of the updates are now being installed. Hope this solution works for others.  Thanks.

Jim

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  1. Anonymous
    2014-05-28T01:04:54+00:00

    The eleven patches that don't show up until after 2919355 is installed and the system restarted.  I no longer have an update history to verify what the 11 patches were due to clearing the windows update cache and removing directories, however there are 11 and the only way they become available is by having 2919355 installed

    EDIT:

    It was brought to my attention that these 11 patches that only show up after 2919355 may benon security updates that get offered up that would not be needed on a non KB2919355 system and not offered on a non KB2919355 system. Due to deleting the Windows Update cache, I no longer have an update history that shows these 11 patches and am unable to provide the KB #'s.

    However, the question about which 11 are offered after 2919355 is a very good question, and I thought it was worth the time to do another repair install so I could provide the information many have been requesting.  I will post the KB #'s once I finish everything to do with the repair install.

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  2. Anonymous
    2014-05-28T01:02:22+00:00

    Please see the post prior to this for an answer to your problem.

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  3. Anonymous
    2014-05-28T00:57:59+00:00

    I don't know how many times I have to post this in this thread for people to read and understand it...

    Windows 8.1 ISOs are readily available on software forums.  If you don't want to download the iso from a software forum, then stop posting you don't have an ISO.  I bet I've filled up 2 - 3 solid pages on this thread alone just by repeating the same thing over and over and over again to people who simply choose to ignore it, not read it, or simply refuse to do anything on their own because they feel Microsoft should fix this and they aren't going to fix something Microsoft should be fixing.

    Whatever problem ANYONE is having with KB2919355 and system file corruption can all be solved by following the instructions in the two tutorials I have copied and pasted more than that three times thus far in this thread alone.

    It is YOUR responsibility to fix your own system... failure to do so when users are given the proper procedure to fix every issue that has been caused by KB2919355 is no one's fault but the user's.

    It is YOUR responsibility to read through a thread discussing problems you're having BEFORE posting you can't fix the problems on your computer.  I have posted two tutorials that WORK in all but one of the six threads dedicated to the problems caused by KB2919355., as the sixth one was due to issues separate from the corruption caused by KB2919355.

    Failure to do YOUR responsibility as a user will result in replies such as "You need to read the thread", "READ THE THREAD", "It's no one's responsibility to help you when you don't care to help yourself", etc.

    So, in closing... have some personal responsibility, go back through the thread and find the tutorials on your own that WILL fix your problems.  If users refuse to help themselves, don't be offended when people refuse to help you, as I sure won't... I'm sick of repeating myself.

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