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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
This error might mean that a file needed by Windows Update is damaged or missing. Here are a few steps that have solved the error for other community members:
(If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Search.)
If you're running a 64-bit version of Windows 8.1, type:
dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14
If you're running a 32-bit version of Windows 8.1, type:
dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~x86~~6.3.1.14
If you're running Windows RT 8.1, type:
dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~arm~~6.3.1.14
dism.exe /online /cleanup-image /restorehealth 2. Type the following command, and then press Enter:
dism /online /cleanup-image /startcomponentcleanup
Windows 8.1 Update (32-bit version)
Windows 8.1 Update (64-bit version)
If you have followed these steps and you still receive error 0x80073712, log files may need to be collected and reviewed. Please contact Microsoft Support so that we can further investigate your issue.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
RH6M6,
I saw the kb2969339 update come through this morning a good 6 hours before the normal patch Tuesday updates were to be released and thought it was strange. Applied it to the final computer tonight and ran Windows Update. KB2919355 went right through and installed and the rest of the updates are now being installed. Hope this solution works for others. Thanks.
Jim
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(70.4, 92%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3E0%3C/text%3E%3C/svg%3E)
However, the question about which 11 are offered after 2919355 is a very good question, and I thought it was worth the time to do another repair install so I could provide the information many have been requesting. I will post the KB #'s once I finish everything to do with the repair install.
Very good.
Question: If the "Repair Install" takes you back to Win8 and you then install Win8.1, will KB2919355 be offered to the computer?
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The first part is correct... generic keys are to be used for the install media.
However, if the installer asks you for a product key, then it's not pulling the key from the bios, and will require you to go to PC Settings - Activateand enter the product key that came on the COA (which should be stuck somewhere on your computer) once Windows boots up after the install. As long as the computer name remains the same, my experience with repair installs has been that windows will activate without requiring you to type your activation key. You will still need to go to PC Settings - Activate, but it will activate within seconds of clicking it.
In theory, since 8.1 is free and does not have it's own line of activation keys, the installer should pull the OEM Volume License Key and not request a product key from you. Since Microsoft has never offered an update to an OS that is for all intents a purposes a brand new OS [8.1], I simply don't know.
