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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
This error might mean that a file needed by Windows Update is damaged or missing. Here are a few steps that have solved the error for other community members:
(If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Search.)
If you're running a 64-bit version of Windows 8.1, type:
dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14
If you're running a 32-bit version of Windows 8.1, type:
dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~x86~~6.3.1.14
If you're running Windows RT 8.1, type:
dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~arm~~6.3.1.14
dism.exe /online /cleanup-image /restorehealth 2. Type the following command, and then press Enter:
dism /online /cleanup-image /startcomponentcleanup
Windows 8.1 Update (32-bit version)
Windows 8.1 Update (64-bit version)
If you have followed these steps and you still receive error 0x80073712, log files may need to be collected and reviewed. Please contact Microsoft Support so that we can further investigate your issue.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
RH6M6,
I saw the kb2969339 update come through this morning a good 6 hours before the normal patch Tuesday updates were to be released and thought it was strange. Applied it to the final computer tonight and ran Windows Update. KB2919355 went right through and installed and the rest of the updates are now being installed. Hope this solution works for others. Thanks.
Jim
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just to clarify, a repair install will not affect any installed programs or documents.... Unlike refresh/reset.
Repair Install = Refresh, Justin.
I'm certain I read somewhere that clear compression flag.exe has no output, runs immediately, and exits. So that sounds normal. You say you've done all the suggestions ad nauseum. Well it's pretty consistently been shown all "fixes" are useless other than a repair install. Have you done that?
Edit: just to clarify, a repair install will not affect any installed programs or documents.... Unlike refresh/reset.
Edit 2: Have you opened a support case with MS? Tier 3 was very easy to work with, called when they said they would, were really quite helpful. I have no doubt MS is scrambling to find fixes for this...
I expect that if this isn't resolved soon, a class action lawsuit just might be filed sometime in the near future.
You may want to take a few minutes to read the licensing agreement which I won't bother to repeat here. The Grand Olde Software Company a/k/a Microsoft has already taken that possibility into account. Not to say it is out of the question, but there would be a big hurdle to overcome the terms of the licensing agreement which everyone clicks on and accepts (but most fail to read) before downloading and installing the program. Sorry to provide the bad news.
