Error: 0x80073712 when installing KB 2919355

Anonymous
2014-05-14T19:25:04+00:00

This error might mean that a file needed by Windows Update is damaged or missing. Here are a few steps that have solved the error for other community members:

  1. Swipe in from the right edge of the screen, and then tap Search.

(If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Search.)

  1. Enter command prompt in the search box.
  2. In the list of results, swipe down on or right-click Command Prompt, and then tap or click Run as administrator.
  3. In the Administrator: Command Prompt window, enter the following commands. Press the Enter key after each command.

If you're running a 64-bit version of Windows 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14

If you're running a 32-bit version of Windows 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~x86~~6.3.1.14

If you're running Windows RT 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~arm~~6.3.1.14

  1. Type the following command, and then press Enter:

dism.exe /online /cleanup-image /restorehealth 2. Type the following command, and then press Enter:

dism /online /cleanup-image /startcomponentcleanup

  1. Install the Windows 8.1 Update from the download center.

 Windows 8.1 Update (32-bit version)

 Windows 8.1 Update (64-bit version)

If you have followed these steps and you still receive error 0x80073712, log files may need to be collected and reviewed. Please contact Microsoft Support so that we can further investigate your issue.

Windows for home | Previous Windows versions | Windows update

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Anonymous
2014-06-11T01:22:45+00:00

RH6M6,

I saw the kb2969339 update come through this morning a good 6 hours before the normal patch Tuesday updates were to be released and thought it was strange. Applied it to the final computer tonight and ran Windows Update. KB2919355 went right through and installed and the rest of the updates are now being installed. Hope this solution works for others.  Thanks.

Jim

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  1. Anonymous
    2014-06-11T19:33:27+00:00

    Yep, that is correct.

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  2. Anonymous
    2014-06-11T19:31:15+00:00

    Awesome, that's what I was trying to find out.

    This means that individuals who are experiencing failed component store corruption repair via dism may not have to go through the inconvenience of a repair install if the KB Article instructions allow the repair of whatever corruption was unrepairable with dism.

    It has worked for me and several others. It is unknown whether the component store was in fact corrupted or not, as my CBS.log and DISM.log reported no corruption even though DISM /RestoreHealth reported corruption which could not be repaired. In any event, the installation of KB2969399 has resulted in no corruption being reported via /RestoreHealth and the log files likewise report no issues.

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  3. Anonymous
    2014-06-11T19:29:50+00:00

    Same goes for me (I already had KB2919355 installed but had component store corruption error) - all seems well. I ran restorehealth after installing everything (I didn't run it between the important patch updates and the optional KB2969399 - though I did install them separately in that order - important ones first and optional next) and I have no component store corruption anymore and sfc /scannow comes back clean.

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