Error: 0x80073712 when installing KB 2919355

Anonymous
2014-05-14T19:25:04+00:00

This error might mean that a file needed by Windows Update is damaged or missing. Here are a few steps that have solved the error for other community members:

  1. Swipe in from the right edge of the screen, and then tap Search.

(If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Search.)

  1. Enter command prompt in the search box.
  2. In the list of results, swipe down on or right-click Command Prompt, and then tap or click Run as administrator.
  3. In the Administrator: Command Prompt window, enter the following commands. Press the Enter key after each command.

If you're running a 64-bit version of Windows 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14

If you're running a 32-bit version of Windows 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~x86~~6.3.1.14

If you're running Windows RT 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~arm~~6.3.1.14

  1. Type the following command, and then press Enter:

dism.exe /online /cleanup-image /restorehealth 2. Type the following command, and then press Enter:

dism /online /cleanup-image /startcomponentcleanup

  1. Install the Windows 8.1 Update from the download center.

 Windows 8.1 Update (32-bit version)

 Windows 8.1 Update (64-bit version)

If you have followed these steps and you still receive error 0x80073712, log files may need to be collected and reviewed. Please contact Microsoft Support so that we can further investigate your issue.

Windows for home | Previous Windows versions | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2014-06-11T01:22:45+00:00

RH6M6,

I saw the kb2969339 update come through this morning a good 6 hours before the normal patch Tuesday updates were to be released and thought it was strange. Applied it to the final computer tonight and ran Windows Update. KB2919355 went right through and installed and the rest of the updates are now being installed. Hope this solution works for others.  Thanks.

Jim

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  1. Anonymous
    2014-06-11T19:20:14+00:00

    Awesome, that's what I was trying to find out.

    This means that individuals who are experiencing failed component store corruption repair via dism may not have to go through the inconvenience of a repair install if the KB Article instructions allow the repair of whatever corruption was unrepairable with dism.

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  2. Anonymous
    2014-06-11T19:16:22+00:00

    Just to be clear,  you've run /restorehealth on a PC that displayed errors from running it before, and after the steps in the KB Article, /restorehealth returns no errors and says "the component store corruption was repaired"?

    In order to add to the discussion I had installed KB2919355 which resulted in errors when running /RestoreHealth. I did not have access to Win 8.1 media and was thus unable to do a repair/install.

    I installed the June Tuesday patch updates and ran /RestoreHealth which still produced the same error. I thereafter installed KB2969399 and now /RestoreHealth reports the corruption has been repaired.

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  3. Anonymous
    2014-06-11T19:05:57+00:00

    Just to be clear,  you've run /restorehealth on a PC that displayed errors from running it before, and after the steps in the KB Article, /restorehealth returns no errors and says "the component store corruption was repaired"?

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