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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
This error might mean that a file needed by Windows Update is damaged or missing. Here are a few steps that have solved the error for other community members:
(If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Search.)
If you're running a 64-bit version of Windows 8.1, type:
dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14
If you're running a 32-bit version of Windows 8.1, type:
dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~x86~~6.3.1.14
If you're running Windows RT 8.1, type:
dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~arm~~6.3.1.14
dism.exe /online /cleanup-image /restorehealth 2. Type the following command, and then press Enter:
dism /online /cleanup-image /startcomponentcleanup
Windows 8.1 Update (32-bit version)
Windows 8.1 Update (64-bit version)
If you have followed these steps and you still receive error 0x80073712, log files may need to be collected and reviewed. Please contact Microsoft Support so that we can further investigate your issue.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
RH6M6,
I saw the kb2969339 update come through this morning a good 6 hours before the normal patch Tuesday updates were to be released and thought it was strange. Applied it to the final computer tonight and ran Windows Update. KB2919355 went right through and installed and the rest of the updates are now being installed. Hope this solution works for others. Thanks.
Jim
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I would like to try the recovery method for Repair Install Upgrade, but have not been able to download Windows 8.1 media. After entering a generic Key, I just get a cannot connect right now message, even though I have a good internet connection.
If you could direct me to a x64 en-gb ISO that would be great.
I also get the 'Cannot connect right now' message when doing that. Apparently, generic keys are rejected. by the downloader. Thus, if you have a key for windows 8 only, you either have to download and re-install windows 8 and then update manually to 8.1
I would like to try the recovery method for Repair Install Upgrade, but have not been able to download Windows 8.1 media. After entering a generic Key, I just get a cannot connect right now message, even though I have a good internet connection.
If you could direct me to a x64 en-gb ISO that would be great.
DISM isn't necessarily "buggy" but system corruption has been introduced as a result of the failed KB2919355 update which may make it appear to be "buggy". Of course, the suggestions proposed here to fix the problem which are the same suggestions which have been proposed since April 8th do not solve the issue except for those who have access to an 8.1 ISO or other similar media, which excludes most of us. Nothing is being done about it other than more posts, more threads with the same non-solutions posted day after day after day and now month after month. Users are chasing their tails unless and until Microsoft solves the problem, which after a month and a half does not appear to be imminent. It is truly amazing to see the same posts which were first posted on April 8th are still being posted on a daily basis. I guess there is someone new here every day so the posts appear to be new to these new posters which precipitates more and more posts with more and more people chasing their tails.
