Error: 0x80073712 when installing KB 2919355

Anonymous
2014-05-14T19:25:04+00:00

This error might mean that a file needed by Windows Update is damaged or missing. Here are a few steps that have solved the error for other community members:

  1. Swipe in from the right edge of the screen, and then tap Search.

(If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Search.)

  1. Enter command prompt in the search box.
  2. In the list of results, swipe down on or right-click Command Prompt, and then tap or click Run as administrator.
  3. In the Administrator: Command Prompt window, enter the following commands. Press the Enter key after each command.

If you're running a 64-bit version of Windows 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14

If you're running a 32-bit version of Windows 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~x86~~6.3.1.14

If you're running Windows RT 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~arm~~6.3.1.14

  1. Type the following command, and then press Enter:

dism.exe /online /cleanup-image /restorehealth 2. Type the following command, and then press Enter:

dism /online /cleanup-image /startcomponentcleanup

  1. Install the Windows 8.1 Update from the download center.

 Windows 8.1 Update (32-bit version)

 Windows 8.1 Update (64-bit version)

If you have followed these steps and you still receive error 0x80073712, log files may need to be collected and reviewed. Please contact Microsoft Support so that we can further investigate your issue.

Windows for home | Previous Windows versions | Windows update

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Anonymous
2014-06-11T01:22:45+00:00

RH6M6,

I saw the kb2969339 update come through this morning a good 6 hours before the normal patch Tuesday updates were to be released and thought it was strange. Applied it to the final computer tonight and ran Windows Update. KB2919355 went right through and installed and the rest of the updates are now being installed. Hope this solution works for others.  Thanks.

Jim

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  1. Anonymous
    2014-05-20T04:16:36+00:00

    I had high hopes for this solution, but alas after 2 tries while waiting for ms tech support to answer in chat I had the same warnings and errors on dism restorehealth in logs.

    Warning               DISM   DISM Provider Store...Failed to Load the provider: C:\Users...\AppData\Local\Temp...\PEProvider.dll. - CDISMProviderStore::Internal_GetProvider(hr:0x8007007e)

    Warning               DISM   DISM Provider Store: ...Failed to get the IDismObject Interface - CDISMProviderStore::Internal_LoadProvider(hr:0x80004002)

    Warning               DISM   DISM Provider Store:...Failed to Load the provider: C:\Users...\AppData\Local\Temp...\Wow64provider.dll. - CDISMProviderStore::Internal_GetProvider(hr:0x80004002)

    Warning               DISM   DISM Provider Store:....Failed to Load the provider: C:\Users...\AppData\Local\Temp...\EmbeddedProvider.dll. - CDISMProviderStore::Internal_GetProvider(hr:0x8007007e)

    Error                 DISM   DISM Package Manager:...Failed while processing command cleanup-image. - CPackageManagerCLIHandler::ExecuteCmdLine(hr:0x800f081f)

    Error                 DISM   DISM.EXE: DISM Package Manager processed the command line but failed. HRESULT=800F081F

    The Update Diagnostic claims

    as it did when following other directions that included it

    sfc scannow does not find any integrity violation

    dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14

    says package is not a valid windows package

    dism /online /cleanup-image /startcomponentcleanup /resetbase

    states the component store has been corrupted (my guess irreparably)

    DISM.exe /Online /Cleanup-image /Restorehealth

    throws the same error - 0x800f081f - with the same logs as above

    and finally, Windows8.1-KB2919355-x64.msu does not install

    it would be nice if ms provided a download of 8.1 free of charge for those of us who are registered users...or at the very least modify the installers

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  2. Anonymous
    2014-05-20T04:11:14+00:00

    Thanks for the detailed response. Your solution seems more streamlined. But it still concerns me that 2919355 can't be installed after. That's the whole point after all. It does sound like it IS possible to fix the corruption without a refresh, despite what MS is telling me.

    Anyway at this point I'm waiting for an 8.1 disk to arrive, courtesy of MS, and will do a repair install.

    If it doesn't install after that I'll follow your steps before I do an f''n refresh...

    Edit: what about using the standalone installer after following your steps? Think that'll work any better? You list 2919355 itself as one of the components of 2919355...

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  3. Anonymous
    2014-05-20T03:48:33+00:00

    Have you tried the directions in my post above [bottom of page 3, quoted in blue above]?

    The above directions should fix the component store, and although I haven't had a chance to install the standalone updates that were included in KB2919355, you should be able to install them by downloading the standalone versions.  However, If you're looking for some kind of tech support from Microsoft resulting from windows update failing on KB29193355 and the ensuing Component Store Corruption that occurs, they're not going to be able to help you.

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