Total identified Windows installations: 0

Anonymous
2014-01-12T21:17:22+00:00

Please help me.

After updating my Microsoft Surface RT to Windows 8.1, it failed to start up again. 

It will prepair and attempt auto repair, which also keeps failing and will give me:

Log file: C:\windows\System32\Logfiles\Srt\SrtTrail.txt

I tried to recover with the USB, but this doesn't work.

After trying to bootrec/rebuildbcd I find that there are "Total identified Windows installations: 0"

Also I will get either a Bad system config info blue screen.

I really don't know what went wrong, I am just pretty upset that my tablet remains unresponsive.

What else is there to do?

I live in The Netherlands but bought my tablet in the US. Could this be the problem?

***Post moved by the moderator to the appropriate forum category.***

Windows for home | Previous Windows versions | Performance and system failures

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Anonymous
2014-01-13T13:53:47+00:00

Hi,

  1. First Start System Recovery Options. To start system recovery options.

a) Boot from the disk, Once you get the welcome screen of installation with the option “Install now”

b) Click on Repair your computer

c) On the next page click on Advanced Options

d) Now click on Troubleshoot

e) Lastly click on Command prompt and follow the on screen instructions

  1. At the prompt, type the bootrec command as shown below and then press Enter:

bootrec /rebuildbcd

The bootrec command will search for Windows installations not included in the Boot Configuration Data and then ask you if you'd like to add one or more to it.
3. You should see the following message.
Scanning all disks for Windows installations.

Please wait, since this may take a while...

Successfully scanned Windows installations.

Total identified Windows installations: 0

The operation completed successfully.

  1. Since the BCD store exists and lists a Windows installation, you'll first have to "remove" it manually and then try to rebuild it again.

At the prompt, execute the bcdedit command as shown and then press Enter:

bcdedit /export c:\bcdbackup

The bcdedit command is used here to export the BCD store as a file: bcdbackup. There's no need to specify a file extension.

The command should return the following on screen:

The operation completed successfully.

Meaning the BCD export worked as expected.

  1. At this point, you need to adjust several file attributes for the BCD store so you can manipulate it.

At the prompt, execute the attrib command exactly like this:

attrib c:\boot\bcd -h -r -s

What you just did with the attrib command was remove the hidden, read-only, and system attributes from the file bcd. Those attributes restricted the actions you could take on the file. Now that they're gone, you can manipulate the file more freely - specifically, rename it.

  1. To rename the BCD store, execute the ren command as shown: ren c:\boot\bcd bcd.old

Now that the BCD store is renamed, you should now be able to successfully rebuild it, as you tried to do in Step 2.

Note: You could delete the BCD file entirely since you're about to create a new one. However, renaming the existing BCD accomplishes the same thing since it's now unavailable to Windows, plus provides you yet another layer of backup, in addition to the export you did in Step 5, if you decide to undo your actions.

  1. Try rebuilding the BCD again by executing the following, followed by Enter: bootrec /rebuildbcd

which should produce this in the Command Prompt window:

Scanning all disks for Windows installations.

Please wait, since this may take a while...

Successfully scanned Windows installations.

Total identified Windows installations: 1

[1]  D:\Windows

Add installation to boot list? Yes<Y>/No<N>/All<A>:

meaning that the BCD store rebuild is progressing as expected.

  1. At the Add installation to boot list? question, type Enter Y or Yes, followed by the Enter key.

You should see this on screen:

The operation completed successfully.

meaning that the BCD rebuild is complete.

  1. Restart your computer.

Assuming that an issue with the BCD store was the only problem, Windows should start as expected.

If not, continue to troubleshoot whatever specific issue you're seeing that's preventing Windows from booting normally.

Important: Depending on how you started System Recovery Options, you may need to remove a disc or flash drive before restarting.

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Anonymous
2016-09-06T15:57:15+00:00

Hi Sandor,

To undo the step 5 provided by Vijay B, replace the -h -r -s  to  +h +r +sin the Command Prompt.

Please let us know how it goes for us to assist you further.

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220 additional answers

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  1. Anonymous
    2017-07-04T14:33:01+00:00

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  2. Greg Carmack 24,780 Reputation points Volunteer Moderator
    2017-07-03T23:06:25+00:00

    Use whichever method works in this link to access Advanced Startup Options

    If none of the other methods work it may be necessary to Create Windows 10 Installation Media on another PC.  Insert media, boot it by powering up PC while pressing the BIOS Boot Menu Key, choose the boot device as a UEFI device if offered, then on second screen choose Repair Your Computer.   If the media won't boot you may need to enter BIOS/UEFI Setup (pressing key given in chart in link above) to turn off Fast Boot or Fast Startup first.

    In Advanced Troubleshoot Options you'll find Command Prompt.  If you haven't yet I'd also run Startup Repair and attempt to System Restore from those Options. 

    Note that Rebuilding BCD may not work if you don't first export the old one.  See How To Rebuild the BCD in Windows \[10 to 20 Minutes\]

    Also If you're in boot mode then C may not be the System boot drive.  To determine in Command Prompt type:

    DISKPART

    LIST VOLUME

    Now you want to identify which is the EFI System or System Reserved partition, normally around 100mb but can be up to 500mb or larger, should be labeled System.  This will be the drive letter you should use in place of C if it is different.  If no drive letter using the Volume number e.g. Select Volume #  DiskPart Command-Line Options

    Feel free to ask back any questions and let us know how it goes.  I'll keep working with you until it's resolved.

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  3. Anonymous
    2017-07-03T19:14:44+00:00

    With reference to point ( 1a ): What disk do we have to create? I don't have any disk. Can I create any media on my USB. If yes. please tell me which media?

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