Total identified Windows installations: 0

Anonymous
2014-01-12T21:17:22+00:00

Please help me.

After updating my Microsoft Surface RT to Windows 8.1, it failed to start up again. 

It will prepair and attempt auto repair, which also keeps failing and will give me:

Log file: C:\windows\System32\Logfiles\Srt\SrtTrail.txt

I tried to recover with the USB, but this doesn't work.

After trying to bootrec/rebuildbcd I find that there are "Total identified Windows installations: 0"

Also I will get either a Bad system config info blue screen.

I really don't know what went wrong, I am just pretty upset that my tablet remains unresponsive.

What else is there to do?

I live in The Netherlands but bought my tablet in the US. Could this be the problem?

***Post moved by the moderator to the appropriate forum category.***

Windows for home | Previous Windows versions | Performance and system failures

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Anonymous
2014-01-13T13:53:47+00:00

Hi,

  1. First Start System Recovery Options. To start system recovery options.

a) Boot from the disk, Once you get the welcome screen of installation with the option “Install now”

b) Click on Repair your computer

c) On the next page click on Advanced Options

d) Now click on Troubleshoot

e) Lastly click on Command prompt and follow the on screen instructions

  1. At the prompt, type the bootrec command as shown below and then press Enter:

bootrec /rebuildbcd

The bootrec command will search for Windows installations not included in the Boot Configuration Data and then ask you if you'd like to add one or more to it.
3. You should see the following message.
Scanning all disks for Windows installations.

Please wait, since this may take a while...

Successfully scanned Windows installations.

Total identified Windows installations: 0

The operation completed successfully.

  1. Since the BCD store exists and lists a Windows installation, you'll first have to "remove" it manually and then try to rebuild it again.

At the prompt, execute the bcdedit command as shown and then press Enter:

bcdedit /export c:\bcdbackup

The bcdedit command is used here to export the BCD store as a file: bcdbackup. There's no need to specify a file extension.

The command should return the following on screen:

The operation completed successfully.

Meaning the BCD export worked as expected.

  1. At this point, you need to adjust several file attributes for the BCD store so you can manipulate it.

At the prompt, execute the attrib command exactly like this:

attrib c:\boot\bcd -h -r -s

What you just did with the attrib command was remove the hidden, read-only, and system attributes from the file bcd. Those attributes restricted the actions you could take on the file. Now that they're gone, you can manipulate the file more freely - specifically, rename it.

  1. To rename the BCD store, execute the ren command as shown: ren c:\boot\bcd bcd.old

Now that the BCD store is renamed, you should now be able to successfully rebuild it, as you tried to do in Step 2.

Note: You could delete the BCD file entirely since you're about to create a new one. However, renaming the existing BCD accomplishes the same thing since it's now unavailable to Windows, plus provides you yet another layer of backup, in addition to the export you did in Step 5, if you decide to undo your actions.

  1. Try rebuilding the BCD again by executing the following, followed by Enter: bootrec /rebuildbcd

which should produce this in the Command Prompt window:

Scanning all disks for Windows installations.

Please wait, since this may take a while...

Successfully scanned Windows installations.

Total identified Windows installations: 1

[1]  D:\Windows

Add installation to boot list? Yes<Y>/No<N>/All<A>:

meaning that the BCD store rebuild is progressing as expected.

  1. At the Add installation to boot list? question, type Enter Y or Yes, followed by the Enter key.

You should see this on screen:

The operation completed successfully.

meaning that the BCD rebuild is complete.

  1. Restart your computer.

Assuming that an issue with the BCD store was the only problem, Windows should start as expected.

If not, continue to troubleshoot whatever specific issue you're seeing that's preventing Windows from booting normally.

Important: Depending on how you started System Recovery Options, you may need to remove a disc or flash drive before restarting.

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Anonymous
2016-09-06T15:57:15+00:00

Hi Sandor,

To undo the step 5 provided by Vijay B, replace the -h -r -s  to  +h +r +sin the Command Prompt.

Please let us know how it goes for us to assist you further.

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220 additional answers

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  1. Anonymous
    2017-05-10T19:44:43+00:00

    I KEEP CLICKING ON STOP EMAILS TO STOP RECEIVING THESE EMAILS BUT I STILL GET THEM! HOW CAN I STOP RECEIVING THESE EMAILS?

    THANK YOU

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  2. Greg Carmack 24,780 Reputation points Volunteer Moderator
    2017-05-10T15:26:24+00:00

    The System partition is Volume 4, so you would type Sel Vol 4, then Enter.

    Then type assign to have it assign the next available drive letter. 

    Then use that letter in place of C in the Commands using C which is not finding the Boot folder. 

    This is because the Boot folder is not on C so cannot be found, but is on the System partition.

    But I'm wondering why the C partition seems to be in front of the System partition which is not correct and may be due to the disk becoming a junkyard and not configured correctly. If that is the case the Volume 0 may in fact be the System partition holding the boot files.   If both fail please create the boot CD for free Partition Wizard, boot it to take a picture showing the entire drive map with all listings visible so I can interpret it correctly. 

    At some point you may find it easier to Clean Install Windows 10  which is the best possible install of Windows 10 that will stay that way as long as you stick with the tools and methods given in that link.  Be sure to delete all partitions down to Unallocated Space to start with a fresh slate and get it cleanest.  There is a step to rescue files if you don't have them backed up.  Files should always be backed up against hard drive failure which can happen at any time.

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  3. Anonymous
    2017-05-10T13:39:09+00:00

    Thanks Greg.  I got driver's letter confusion.  When Using list volume, I got like this: 

    Volume#  Letter    Label             Fs        type               size         info

    0               G                                               DVD-Rom          0

    1               C           windows         NTFS     partition         911 gb

    2                D          recovery Im    NTFS     partition           18 gb     hidden

    3                             windows RE   NTFS     partition        1023 mb   hidden

    4                             system           Fat32     partition          360 mb   hidden

    5                E                                 NTFS      partition          450 mb

    6                F            recovery        Fat32     removable         29 gb

    7                                                                 removable           0          hidden

    8                D           recovery Im    NTFS     partition            18 gb

    -When I type: attrib c:\boot\bcd -h -r -s, it hows: File not found - C:\boot\bcd

    * I use: select volume 1 and attributes volume clear readonly, it doesn't work. what's wrong?

    -I wanna use bcdboot command to recover boot entry, I type: bcdboot C:\Windows /s C:

    it shows: failure when attempting to copy files

    How can I fix this BCD error problem?

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