KB2871997 update failure

Anonymous
2014-05-15T17:41:51+00:00

Has anyone else been unable to install this update? I have tried 5 times without success. I have even tried by downloading directly from the Microsoft web site to no avail. Seems to be no mention of this failure on the M/s site.

David.

Windows for home | Windows 11 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2014-06-03T13:02:39+00:00

    I'm not familiar with One Drive.  Using your instructions I got an error when trying to upload the logs.  Is it necessary to have One Drive installed on the computer??

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  2. Anonymous
    2014-06-03T13:14:00+00:00

    OneDrive is an option freely available as part of Windows Live.

    http://windows.microsoft.com/en-gb/windows-live/essentials-other#essentials=overviewother

    This link is where you start to get it:

    https://onedrive.live.com/about/en-gb/ 

    To upload click on this link:

    https://onedrive.live.com/

    Place the cursor on Files and click on Upload.

    A window opens with Choose File to Upload. Place the cursor on the file to be uploaded and click on the Open button.

    A rectangular box appears containing the file that has been uploaded. Check the box in the top right corner of the rectangular box.

    Click on Share and then click on Get a Link.

    Click on PublicClick on Create Link

    Click on Everyone under Shared with.

    Click on Shorten.

    Place the cursor in the shortened link, right click and select Copy.

    Paste into your reply to these forums.

    Click on Done.

    It is important to Paste the link before clicking on Done to avoid pasting the wrong link.

    To post a link access your OneDrive where you placed the files to be shared. Place the cursor in the Address Bar, right click and select Select All. Right click again and select Copy to place the address in your Clipboard. Place the cursor in an open message here, right click and select Paste.

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  3. Anonymous
    2014-06-03T19:28:27+00:00

    I did this yesterday, posted, saw the post and now gone ?  let's 'rinse and repeat"

    http://1drv.ms/1p5nujc

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  4. Anonymous
    2014-06-03T21:17:46+00:00

    John

    I split your message from the thread you posted to as it is obvious from your message that you have more far reaching problems than others posting to the thread.

    Please access the new thread I created and respond to the message I left there for you:

    http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_update/problems-with-windows-update-system-restore-and/dfc2a1c1-d590-4a32-ac03-948f3ae15505

    A suggestion if you are using Internet Explorer 9, 10 or 11.

    Access your profile. Make sure you have signed in. Click on All Threads, click on the Star towards the top right of the screen (you will need to press F11 to see it if you are reading Full Screen), click the scroll to the right of Add to Favourites and select Add to Favourites Bar. Edit the long name to something memorable and you can immediately access your threads from your Internet Explorer Home Page.

    http://answers.microsoft.com/en-us/profile/10827787-aa80-415a-8102-e4d6b2fc8e4e

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  5. Anonymous
    2014-06-04T16:53:24+00:00

    I don't use Internet Explorer and had no issues prior to running KB2871997.

    Will look at other thread.

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