KB2871997 update failure

Anonymous
2014-05-15T17:41:51+00:00

Has anyone else been unable to install this update? I have tried 5 times without success. I have even tried by downloading directly from the Microsoft web site to no avail. Seems to be no mention of this failure on the M/s site.

David.

Windows for home | Windows 11 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2014-05-22T05:19:14+00:00

    Same thing here.... finished a long day, was shutting down machine and I see that Windows is NOW set to auto install updates....something I never allowed to happen.   KB2871997 will not install.....Error Code 80070246

    sfc /scannow created  a 187 KB file that mostly says its moving things and ignoring directories with multiple owners but after rebooting it went to 1,162 KB.

    The System Readiness Tool created a 65KB file w/ the following summary:

    Summary:

    Seconds executed: 399

     Found 190 errors

     Fixed 165 errors

      CSI Manifest Missing Total count: 2

      CSI Catalog Missing Total count: 1

      Fixed: CSI Catalog Missing.  Total count: 1

      CSI Missing Component Key Total count: 31

      Fixed: CSI Missing Component Key.  Total count: 31

      CSI Corrupt Component Keyform Total count: 1

      CSI Missing Identity Total count: 31

      Fixed: CSI Missing Identity.  Total count: 31

      CSI Corrupt Identity Total count: 5

      Fixed: CSI Corrupt Identity.  Total count: 3

      CSI Missing C Mark Total count: 57

      Fixed: CSI Missing C Mark.  Total count: 57

      CSI C Mark Deployment Missing Total count: 20

      CSI F Mark Missing Total count: 42

      Fixed: CSI F Mark Missing.  Total count: 42

    Unavailable repair files:

        winsxs\manifests\amd64_microsoft-windows-lsa-msprivs.resources_31bf3856ad364e35_6.1.7600.16385_ar-sa_2eb37ca44d9f.manifest

        winsxs\manifests\amd64_microsoft-windows-networkprojection_31bf3856ad364e35_6.1.7600.16385_no4e_3fbc74d90a6e33f8.manifest

    Trying to run sfc /scannow after a reboot,  im told it can not perform the requested operation.

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  2. Anonymous
    2014-05-22T14:42:52+00:00

    Same problem everyone here is having... I get the errors when these updates try to install. And they keep trying to reinstall... every boot/reboot.

    Security Update for Windows 7 for x64-based Systems (KB2871997)

    Installation date: ‎5/‎20/‎2014 7:37 PM

    Installation status: Failed

    Error details: Code 8007054F

    Update type: Important

    A security issue has been identified in a Microsoft software product that could affect your system. You can help protect your system by installing this update from Microsoft. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article. After you install this update, you may have to restart your system.

    More information:

    http://support.microsoft.com/kb/2871997

    Help and Support:

    http://support.microsoft.com

    Microsoft really screwed the pooch on this one.  I'm just going to disable these.

    Nice going Microsoft... how about you tests these on more than the developer's workstation before you launch them.

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  3. Anonymous
    2014-05-22T15:03:00+00:00

    Did a fresh install of Windows 7 about 2 months ago and updates KB2931356, KB2871997 and KB2926765 would not install when they were released.  After a few hours of trying to find out the reason why I finally just formatted the HDD and reinstalled everything.  I am not in the mood to learn how to send problem reports or use onefile(?) so that was the best solution for me.

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  4. Anonymous
    2014-05-22T16:58:54+00:00

    Select Start, All Programs, Accessories, right click Command Prompt, and click Run as administrator from the drop down menu.. Type *cd* and press ENTER. Type "chkdsk c: /r" without the quotes and hit ENTER. Make sure you include the spaces indicated. Enter Y when asked whether you wish to run chkdsk on restarting the computer. Type exit, press the ENTER key and restart the computer.

    Please run System File Checker and say if it cannot fix corrupted files:

    http://support.microsoft.com/kb/929833

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  5. Anonymous
    2014-05-22T18:13:28+00:00

    Links for KB2871997 from

    http://support.microsoft.com/kb/2871997/en-us including For all supported x86-based versions of Windows 7 are broken. So users can't get the patch for a manual install using safe (clean) mode till this is fixed. If this is being worked on, the page should say so instead of "We are sorry, the page you requested cannot be found."

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