KB2871997 update failure

Anonymous
2014-05-15T17:41:51+00:00

Has anyone else been unable to install this update? I have tried 5 times without success. I have even tried by downloading directly from the Microsoft web site to no avail. Seems to be no mention of this failure on the M/s site.

David.

Windows for home | Windows 11 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2014-05-22T14:42:52+00:00

    Same problem everyone here is having... I get the errors when these updates try to install. And they keep trying to reinstall... every boot/reboot.

    Security Update for Windows 7 for x64-based Systems (KB2871997)

    Installation date: ‎5/‎20/‎2014 7:37 PM

    Installation status: Failed

    Error details: Code 8007054F

    Update type: Important

    A security issue has been identified in a Microsoft software product that could affect your system. You can help protect your system by installing this update from Microsoft. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article. After you install this update, you may have to restart your system.

    More information:

    http://support.microsoft.com/kb/2871997

    Help and Support:

    http://support.microsoft.com

    Microsoft really screwed the pooch on this one.  I'm just going to disable these.

    Nice going Microsoft... how about you tests these on more than the developer's workstation before you launch them.

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  2. Anonymous
    2014-05-22T05:19:14+00:00

    Same thing here.... finished a long day, was shutting down machine and I see that Windows is NOW set to auto install updates....something I never allowed to happen.   KB2871997 will not install.....Error Code 80070246

    sfc /scannow created  a 187 KB file that mostly says its moving things and ignoring directories with multiple owners but after rebooting it went to 1,162 KB.

    The System Readiness Tool created a 65KB file w/ the following summary:

    Summary:

    Seconds executed: 399

     Found 190 errors

     Fixed 165 errors

      CSI Manifest Missing Total count: 2

      CSI Catalog Missing Total count: 1

      Fixed: CSI Catalog Missing.  Total count: 1

      CSI Missing Component Key Total count: 31

      Fixed: CSI Missing Component Key.  Total count: 31

      CSI Corrupt Component Keyform Total count: 1

      CSI Missing Identity Total count: 31

      Fixed: CSI Missing Identity.  Total count: 31

      CSI Corrupt Identity Total count: 5

      Fixed: CSI Corrupt Identity.  Total count: 3

      CSI Missing C Mark Total count: 57

      Fixed: CSI Missing C Mark.  Total count: 57

      CSI C Mark Deployment Missing Total count: 20

      CSI F Mark Missing Total count: 42

      Fixed: CSI F Mark Missing.  Total count: 42

    Unavailable repair files:

        winsxs\manifests\amd64_microsoft-windows-lsa-msprivs.resources_31bf3856ad364e35_6.1.7600.16385_ar-sa_2eb37ca44d9f.manifest

        winsxs\manifests\amd64_microsoft-windows-networkprojection_31bf3856ad364e35_6.1.7600.16385_no4e_3fbc74d90a6e33f8.manifest

    Trying to run sfc /scannow after a reboot,  im told it can not perform the requested operation.

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  3. Anonymous
    2014-05-22T02:27:23+00:00

    These three updates KB2931356, KB2871997 & KB2926765 will not install on my computer running Windows 7 Professional.  I am not going through all the hoops just to install these updates.  After reading all the posts on this issue it is best for this old retired teacher to hide these updates and wait for Microsoft to fix these and get them out of the mix of updates.  Never had trouble installing updates before.  I'm with rrcsjc - Don't know what onedrive is let alone how to get the report data and don't care to learn.

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  4. Anonymous
    2014-05-21T20:55:51+00:00

    I have the logs but am unable to upload them into onedrive using your instructions and assorted other help links.  Get an error on the upload.  Maybe too much for this non techie retiree....

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  5. Anonymous
    2014-05-21T17:17:33+00:00

    chkdsk/r was run. All other updates ran fine.

    KB2871997 fails with 0x8007054F. Win 7 Pro SP1. Updates are done automatically with WSUS. So install was in a tight loop: install, reboot, fail, reinstall, fail

    CMD> sfc /scannow did not find any integrity violations. Install still failed.

    Link to System update readiness tool from http://support.microsoft.com/kb/947821 for Win 7 SP1 32 bit is broken. 5/22/2014 - Link to System update readiness tool has been fixed. System update readiness logfile says "No errors detected." Installing Windows6.1-KB2871997-V2-X6.msu from safe mode failed with "Installer encounter an error: 0x8007043C This serverice cannot be started in Safe Mode."

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