KB2871997 update failure

Norma

Please provide a copy of your System Information file. Type System Information in the Search Box above the start Button and press the ENTER key (alternative is Select Start, All Programs, Accessories, System Tools, System Information). Select File, Export and give the file a name noting where it is located. Do not place the cursor within the body of the report before exporting the file. The system creates a new System Information file each time system information is accessed. You need to allow a minute or two for the file to be fully populated before exporting a copy. Please upload to your OneDrive (formerly Sky Drive), share with everyone and post a link here. Reports in normal mode preferred. Please say if the report has been obtained in safe mode.

Please upload and share with everyone copies of your System and Application logs from your Event Viewer to your OneDrive and post a link here.

To access the System log select Start, Control Panel, Administrative Tools, Event Viewer, from the list in the left side of the window expand Windows Logs and select System. Place the cursor on System, select Action from the Menu and Save All Events as (the default evtx file type) and give the file a name. Do the same for the Applications log. Do not provide filtered files. Do not clear logs whilst you have a continuing problem.

For help with OneDrive see paragraph 9.3:

http://www.gerryscomputertips.co.uk/MicrosoftCommunity1.htm

5/22/2014 Unfortunately for OneDrive links, I get "Internet Explorer cannot display the webpage".

Getting code 0x8007054F.

Links for KB2871997 from

http://support.microsoft.com/kb/2871997/en-us including For all supported x86-based versions of Windows 7 are broken. So users can't get the patch for a manual install using safe (clean) mode till this is fixed. If this is being worked on, the page should say so instead of "We are sorry, the page you requested cannot be found."

Select Start, All Programs, Accessories, right click Command Prompt, and click Run as administrator from the drop down menu.. Type *cd* and press ENTER. Type "chkdsk c: /r" without the quotes and hit ENTER. Make sure you include the spaces indicated. Enter Y when asked whether you wish to run chkdsk on restarting the computer. Type exit, press the ENTER key and restart the computer.

Please run System File Checker and say if it cannot fix corrupted files:

http://support.microsoft.com/kb/929833

Did a fresh install of Windows 7 about 2 months ago and updates KB2931356, KB2871997 and KB2926765 would not install when they were released.  After a few hours of trying to find out the reason why I finally just formatted the HDD and reinstalled everything.  I am not in the mood to learn how to send problem reports or use onefile(?) so that was the best solution for me.