Disabled anti-virus software - update would still not install. I REALLY don't want to reload Windows 7 and all subsequent software. Is there any software one can use to correct error 80073712??
KB2871997 update failure
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Anonymous
Has anyone else been unable to install this update? I have tried 5 times without success. I have even tried by downloading directly from the Microsoft web site to no avail. Seems to be no mention of this failure on the M/s site.
David.
Windows for home | Windows 11 | Windows update
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
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Anonymous
2014-05-28T19:29:31+00:00 -
Anonymous
2014-05-28T15:15:37+00:00 We had the same issue with this update (KB2871997) failing to install. After disabling the McAfee anti-virus software and rerunning the downloaded version of the update file it installed perfectly first time. If you haven't already tried it, disable your AV prior to installing this KB2871997 update it might work for you too.
Cheers
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Anonymous
2014-05-22T21:13:23+00:00 Will do. Appreciate you trying to help.
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Anonymous
2014-05-22T21:09:51+00:00 Try again a bit later. There could problems with Microsoft servers. I am seeing problems here.
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Anonymous
2014-05-22T20:30:20+00:00 Doesn't sound like anyone is having sucess in fixing the errors so the updates can be installed. Guess when you receive an important update on IE11 but IE11 has never been installed due to errors - Microsoft definitely has some issues. So......reinstalling Windows 7 is the ony answer?????