KB2871997 update failure

Anonymous
2014-05-15T17:41:51+00:00

Has anyone else been unable to install this update? I have tried 5 times without success. I have even tried by downloading directly from the Microsoft web site to no avail. Seems to be no mention of this failure on the M/s site.

David.

Windows for home | Windows 11 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2014-06-03T13:14:00+00:00

    OneDrive is an option freely available as part of Windows Live.

    http://windows.microsoft.com/en-gb/windows-live/essentials-other#essentials=overviewother

    This link is where you start to get it:

    https://onedrive.live.com/about/en-gb/ 

    To upload click on this link:

    https://onedrive.live.com/

    Place the cursor on Files and click on Upload.

    A window opens with Choose File to Upload. Place the cursor on the file to be uploaded and click on the Open button.

    A rectangular box appears containing the file that has been uploaded. Check the box in the top right corner of the rectangular box.

    Click on Share and then click on Get a Link.

    Click on PublicClick on Create Link

    Click on Everyone under Shared with.

    Click on Shorten.

    Place the cursor in the shortened link, right click and select Copy.

    Paste into your reply to these forums.

    Click on Done.

    It is important to Paste the link before clicking on Done to avoid pasting the wrong link.

    To post a link access your OneDrive where you placed the files to be shared. Place the cursor in the Address Bar, right click and select Select All. Right click again and select Copy to place the address in your Clipboard. Place the cursor in an open message here, right click and select Paste.

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  2. Anonymous
    2014-06-03T13:02:39+00:00

    I'm not familiar with One Drive.  Using your instructions I got an error when trying to upload the logs.  Is it necessary to have One Drive installed on the computer??

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  3. Anonymous
    2014-05-31T19:48:12+00:00

    Me too.  I can't install this one or KB2926765.  I've had to hide both!

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  4. Anonymous
    2014-05-30T16:19:02+00:00

    Disabling Symantec worked for me.

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  5. Anonymous
    2014-05-29T06:54:00+00:00

    As appropriate please download and run the System Update Readiness Tool – 32 bit (x86 version)

    http://www.microsoft.com/en-us/download/details.aspx?id=3132 

    or

    Download and run the System Update Readiness Tool -64 bit version

    http://www.microsoft.com/en-us/download/details.aspx?id=20858

    The System Update Readiness Tool creates a log file that captures any issues that the tool found or fixed. The log file is located at the following location:

    •%SYSTEMROOT%\Logs\CBS\CheckSUR.log

    •%SYSTEMROOT%\Logs\CBS\CheckSUR.persist.log

    The system root is normally C.

    Please upload a copy of these logs to your OneDrive as shared files and post a link here.

    For help with Sky Drive see paragraph 9.3:

    http://www.gerryscomputertips.co.uk/MicrosoftCommunity1.htm

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