KB2871997 update failure

Anonymous

Has anyone else been unable to install this update? I have tried 5 times without success. I have even tried by downloading directly from the Microsoft web site to no avail. Seems to be no mention of this failure on the M/s site.

David.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous

2014-05-20T16:04:46+00:00

Bob

Didn't work.

How do you know? You did not complete what I asked you to do!

Please upload a copy of these logs to your OneDrive as shared files and post a link here.
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Anonymous

2014-05-20T15:28:40+00:00

Didn't work.
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Anonymous

2014-05-20T12:09:50+00:00

Please try my suggestion.
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Anonymous

2014-05-19T18:54:09+00:00

Clean boot didn't help :o(
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Anonymous

2014-05-19T17:12:03+00:00

As appropriate please download and run the System Update Readiness Tool – 32 bit (x86 version)

http://www.microsoft.com/en-us/download/details.aspx?id=3132

or

Download and run the System Update Readiness Tool -64 bit version

http://www.microsoft.com/en-us/download/details.aspx?id=20858

The System Update Readiness Tool creates a log file that captures any issues that the tool found or fixed. The log file is located at the following location:

•%SYSTEMROOT%\Logs\CBS\CheckSUR.log

•%SYSTEMROOT%\Logs\CBS\CheckSUR.persist.log

The system root is normally C.

Please upload a copy of these logs to your OneDrive as shared files and post a link here.

For help with Sky Drive see paragraph 9.3:

http://www.gerryscomputertips.co.uk/MicrosoftCommunity1.htm
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