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I am trying to update a computer for someone that is Windows 8. I was able to download the update file, then I had to restart the computer for it to update. Upon restarting it, it got to 82% and seems stuck there. I have tried looking around and see that this is a common problem. Are there any solutions to this?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I was experiencing the same problem updating on an Asus laptop. I unplugged the charger and it instantly started going up after being on 82% for an hour. It then continued all the way up to 100% and restarted.
If you have a laptop and are experiencing this problem, just try the above.
Hi Genevaflores,
To upgrade the operating system to Windows 8.1 without any issues, do the following steps and then check if the installation proceeds.
**Step 1:**Disconnect all the unnecessary external devices connected to the computer (except the mouse and the keyboard).
**Step 2:**If you are using any third-party antivirus software, you may uninstall it and check if you can upgrade to Windows 8.1.
Note: Even if you disable third party antivirus, Defender will still be running in the computer. This will guard your computer from malware and virus.
**Step 3:**Install all the available updates.
**Step 4:**Install the updated drivers for the hardware.
Step 5: Perform clean boot and then start the upgrade.
Refer to link mentioned below to
http://support.microsoft.com/kb/929135
**Note:**After checking the functionality in clean boot, follow the suggestions under “How to reset the computer to start as usual after troubleshooting with clean boot”.
For additional information, refer to the suggestions from the link below:
Update to Windows 8.1 from Windows 8
http://windows.microsoft.com/en-in/windows-8/update-from-windows-8-tutorial
Hope this helps and do let us know if you need any assistance.
I also unplugged my power cord on my HP laptop and I can't believe it worked! It was stuck at 82% for an hour and a half!
I wonder what unplugging it does to jump start something because when I did I just heard a strong "whirr" sound of something starting up.
i have had the same problem....i tried 3 times to upgrade 8 to 8.1...each time stuck on 82%....but on the final attempt(while stuck on 82% for 5 mins )..i tapped the "right arrow" key 6 or 7 times quickly...lo and behold it continued loading!!...
Hi everyone,
I am pretty sure that this is actually a bug in Windows 8.1 upgrade process, because I can actually repeat it if I want to. The problem seems to occur (in most cases) when you have connected the laptop to wireless network without giving the permission for windows to use this same wireless network automatically. Now, after the upgrade process reboots and there isn't any other networks available it will stuck at 82 %. It seems that Windows tries to download updates or something similar at this point and it just cannot handle the fact that there is no internet available.
To fix this problem I have connected ethernet cable to the computer during the upgrade process. Plugging the cable also helps afterwards, if you have started the upgrade on wireless and the computer get stuck on 82%.
If the cable is not available and you're sure that you have saved your Wifi password for Windows, you can try to disable Wifi card on your laptop. If there is no option to disable wifi card and you dont have ethernet cable with internet available, then you're probably effed and you just have to start over again.
