Windows 8.1 Install Error 0xC1900101-0x20017

Anonymous
2013-10-18T19:56:07+00:00

I had this problem upgrading from windows 8 to the preview and was never able to install it. Now I just try with the final and same problem is happening.

Microsoft is really disappointing me. This is ridiculous

<Split from: http://answers.microsoft.com/en-us/windows/forum/windows8_1_pr-windows_install/windows-81-couldnt-complete-update-error/a1a0ea07-45a7-441f-b747-51e63ecf58ce >

Windows for home | Previous Windows versions | Install and upgrade

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  1. Anonymous
    2013-10-20T07:40:02+00:00

    Think I'll give that one a try.

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  2. Anonymous
    2013-10-20T08:51:23+00:00

    Where does one find the log file? Sounds like a good idea...

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  3. Günter Born 49,461 Reputation points
    2013-10-20T12:11:29+00:00

    Where does one find the log file? Sounds like a good idea...

    As I wrote here, all Upgrade-Infos are written to a hidden folder $Windows.~BT

    The logs are .log-text files within those two folders:

    $Windows.~BT\sources\Panther

    $Windows.~BT\sources\Rollback

    First folder is for pre-install, Rollback is for install matter. Copy the .log-files to your desktop - then you are able to open it in notepad.exe.

    HTH

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  4. Anonymous
    2013-10-20T14:02:43+00:00

    Ok after disk cleanup I and rerunning the install and getting the same error I found this at the end of the log

    2013-10-20 10:37:42, Info                  MOUPG  A previous StudyID was [not restored]

    2013-10-20 10:37:42, Info                  MOUPG  SetupManager::Execute called

    2013-10-20 10:37:42, Info                  MOUPG  SetupManager::Rollback Mode Detected

    2013-10-20 10:37:42, Warning               MOUPG  SetupManager: Error retrieving setup platform result: [0x80070002]

    2013-10-20 10:37:42, Info                  MOUPG  SetupManager::Reporting rollback event

    2013-10-20 10:37:42, Error                 MOUPG  CSetupNotify::ReportEventW(182): Result = 0x80070422

    2013-10-20 10:37:42, Error                 MOUPG  SetupManager::Reporting rollback event: [0xC1900101, 0x20017]

    2013-10-20 10:37:42, Info                  MOUPG  SetupManager: RollbackCount = [16]

    2013-10-20 10:37:42, Info                  MOUPG  SetupMgr: Entering rollback UI phase. Removing registry key [HKCU\SYSTEM\Setup\MoSetup\Volatile]

    2013-10-20 10:37:42, Info                  MOUPG  CSetupUIManager::ShowRollBackMsg: Called!

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  5. Anonymous
    2013-10-20T19:26:43+00:00

    Did you do the PC Reset?

    Did you uninstall third-party anti-virus software?

    Have you temporarily disabled Windows Firewall and Windows Defender?

    Run the upgrade assistant. 

    http://windows.microsoft.com/en-us/windows-8/upgrade-assistant-download-online-faq

    Or,

    Scan the image to check for corruption

    Open Command Prompt with elevated privileges

    Type:  Dism /Online /Cleanup-Image /ScanHealth

    Press Enter

    Check the image to see whether any corruption has been detected

    Type:  Dism /Online /Cleanup-Image /CheckHealth

    Press Enter

    If you bought a Windows 8.1 or Windows 8 product key, you can download and install Windows from this page. You'll have the option to install Windows now, later, or using media with an ISO file.

    http://windows.microsoft.com/en-US/windows-8/upgrade-product-key-only

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