Microsoft Sculpt Ergonomic Desktop - Sticky Key Issue

Anonymous
2013-12-05T21:55:50+00:00

Hi,

I have one of these keyboards at home and at the office, in the office I have the whole desktop including the mouse, but at home I only have the keyboard.  I upgraded from the Microsoft Ergo 4000 keyboard that I've used for many years. So far I'm enjoying the keyboard but I have an issue that I was wondering if there was a way to fix?

The one at work doesn't seem to have this problem although I use the keyboards differently, at work it's mainly for typing and coding, at home I use it for typing and gaming.

The issue:

The Shift, Alt, and Control buttons when pressed numerous times seem to stick even when they aren't being pressed.  For example if I have 3 out of 5 files I want move from one folder to another, if I push and hold control, select the files in the 1st, 3rd, and 5th position with my mouse, after I drag them to the other folder and release the control button, if I click on the 2 remaining files in the original folder, both files are selected even though I'm not holding control down so you'd expect only 1 to be selected.

Same issue happens in games where I've bound hotkeys to use modifiers such as shift, control, or alt.  If I'm alternating between 1 and shift-1, eventually just pressing 1 will result in shift-1 being registered.  I initially thought that maybe stickey keys was being turned on but I've confirmed that is not the case.

Both cases are resolved by simply pressing the button that's sticking and that fixes it, but when using multiple modifiers, it's hard to determine which one is sticking so it usually results in pressing each of the buttons, alt, control, and shift once until it's back to normal.

Additional Information:

None of these problems seem apparent on my work desktop.  I'm using windows 8.1 Pro at home and windows 7 pro at work.  At work, my receiver is plugged into a usb switch as I use it for 2 pcs, the switch is 2 ft away from my keyboard position in line of sight.

At home, the usb receiver is plugged into the back of my desktop under my desk, out of line of site? (could this be a problem?)

Any ideas you have to solve either of these issues would be most appreciated.

Windows for home | Previous Windows versions | Devices and drivers

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Anonymous
2014-06-12T18:57:09+00:00

I've found a solution:

Open Device Manager

Under Human Interface Devices, locate the Microsoft Hardware USB Keyboard

Right click, Properties

Power Management Tab, Uncheck allow the computer to turn off this device to save power

That fixed it for me, no need to uninstall/change drivers.

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  1. Anonymous
    2014-12-30T17:21:06+00:00

    All of these "workaround" are just spiffing except for one little problem:

    The exact same problem happens when using the MS keyboard drivers in OSX. The driver is just plain broken, period.

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  2. Anonymous
    2016-02-16T22:21:17+00:00

    i had this shift-v problem

    i had not noticed the F5 key was stuck, as you said, it is hard to tell...

    thanks

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  3. Anonymous
    2016-03-24T17:34:42+00:00

    Sorry to necro post...   I just got this keyboard as well.. standalone no mouse.  I have Windows 10 as well.

    I'm having a similar issue however mine is a bit different.  Mainly various keys are sticking.  Sometimes a letter key... sometimes the backspace and/or delete.  

    One time it was Ctrl but here's the weird part about that.  Ctrl was being held down, but no matter how many times I hit it, it would not release.  I even removed the batteries from the keyboard but my PC still thought Ctrl was being held.  I had to plug in a wired keyboard to get it to stop.  It's almost as if the Sculpt KB instructed the PC to hold Ctrl down but would not issue a kb-up command.  Super weird.

    I'm in process of returning it.  This is just bizarre.

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  4. Anonymous
    2016-03-24T17:40:28+00:00

    Hey there is no solution yet.  I've got around it by using a separate gaming pad when I game and luckily I'm still on windows 7 at work where I do not have the issue.

    Still patiently waiting for a solution.

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