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Hi,
I have one of these keyboards at home and at the office, in the office I have the whole desktop including the mouse, but at home I only have the keyboard. I upgraded from the Microsoft Ergo 4000 keyboard that I've used for many years. So far I'm enjoying the keyboard but I have an issue that I was wondering if there was a way to fix?
The one at work doesn't seem to have this problem although I use the keyboards differently, at work it's mainly for typing and coding, at home I use it for typing and gaming.
The issue:
The Shift, Alt, and Control buttons when pressed numerous times seem to stick even when they aren't being pressed. For example if I have 3 out of 5 files I want move from one folder to another, if I push and hold control, select the files in the 1st, 3rd, and 5th position with my mouse, after I drag them to the other folder and release the control button, if I click on the 2 remaining files in the original folder, both files are selected even though I'm not holding control down so you'd expect only 1 to be selected.
Same issue happens in games where I've bound hotkeys to use modifiers such as shift, control, or alt. If I'm alternating between 1 and shift-1, eventually just pressing 1 will result in shift-1 being registered. I initially thought that maybe stickey keys was being turned on but I've confirmed that is not the case.
Both cases are resolved by simply pressing the button that's sticking and that fixes it, but when using multiple modifiers, it's hard to determine which one is sticking so it usually results in pressing each of the buttons, alt, control, and shift once until it's back to normal.
Additional Information:
None of these problems seem apparent on my work desktop. I'm using windows 8.1 Pro at home and windows 7 pro at work. At work, my receiver is plugged into a usb switch as I use it for 2 pcs, the switch is 2 ft away from my keyboard position in line of sight.
At home, the usb receiver is plugged into the back of my desktop under my desk, out of line of site? (could this be a problem?)
Any ideas you have to solve either of these issues would be most appreciated.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I've found a solution:
Open Device Manager
Under Human Interface Devices, locate the Microsoft Hardware USB Keyboard
Right click, Properties
Power Management Tab, Uncheck allow the computer to turn off this device to save power
That fixed it for me, no need to uninstall/change drivers.
Maybe they coded that logic into the keyboard?
That would be beyond stupid, surely.
If I hold shift, press c and press e before releasing both c and e, the only letter that comes out is a "C". The E does not come out unless I release C before pressing E. Same thing with C D.
I wonder if it has something to do with how you're actually supposed to type. E, D, and C should all be hit using your middle finger so if you're typing properly, you should never be able to push them both at the same time using the same finger. Even if you're typing very quickly, you'll have to release c before you can hit e. Maybe they coded that logic into the keyboard?
Same thing happens when holding down shift F and pressing V with another finger before F is released.
I want to say I type pretty fast and I've never run into this problem before.
Third issue: the keyboard seem to be unable to process 3 keys at once (or pressed very fast). I usually notice that when typing the polish word "CHCe" holding shift all word long. See what happened at the end? The "e" should not be lowercase.
You can reproduce it in the following way:
You can also notice that "e" actually apears on key up, while "C" appears on key down.
This could be an issue specifically related to windows 8/8.1 although I'd like others to confirm.
As I mentioned when I first started this thread, I have the keyboard at both home and work. The one at home is only the keyboard and the one at work is the keyboard/mouse desktop.
I've tried everything in this thread every time a new post is made and I cannot get the keyboard at home to stop getting stuck when those keys are held down for 5-10 seconds at a time. I even RMA'd my first one thinking that it was just a keyboard issue and it turns out it wasn't. I have windows 8.1 at home.
I've never had this problem on my work computer which is windows 7 pro. I'vetried to replicate the issue doing exactly what I know makes it stick at home and it won't stick on my work computer.
The only thing I haven't tried was to try my keyboard from home on my work computer. The desktop (keyboard/mouse) has a different receiver than the keyboard alone I'm wondering if the receiver could be the problem. I'll take my work computer home this evening and see if I can replicate the issues by trying my work keyboard on my home pc and my home keyboard on my work pc.
I can only confirm this issue happening (5 second sticky modifiers) on Windows 8 and 8.1 on a normal boot. The issue is not present in Windows 8/8.1 safe mode, Ubuntu, and apparently Windows 7.
