Hello Suzi,
Thank you for keeping us posted.
I appreciate your time.
I would suggest you to check Bluetooth value in registry editor. Please follow these steps:
a. Press Windows + R keys, type regedit in run window and press Enter.
b. Navigate to the following registry sub-key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\tosrfec\Parameters\Bluetooth
c. Please make sure that this value is set to 1.
d. If Bluetooth does not exist, right click in the right pane, click "New" and select "Binary value".
e. Rename "Binary value" as Bluetooth.
f. Now, right click Bluetooth and then click modify.
g. Type 1 in value data and click ok.
h. Close registry editor and restart your computer.
Note: Serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs.
For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
http://support.microsoft.com/kb/322756
Please keep us updated on the status of the issue.
Thank you