KB2852386 Is Not Cleaning Up Windows Update Files As Expected

The fact that the hard-link exists doesn't guarantee that the two stores aren't out of sync, it is just an indicator.

It looks to me like all the drivers in the remote desktop client package are corrupt.  That may also extend to the remote desktop service package, because they are both installed at the same time by a single KB (KB2592687).  That is the "RDP8" (remote desktop 8) package.  If my guess is correct, then you will need to delete the entries for all of these drivers:

bth.inf

tsgenericusbdriver.inf

tsusbhubfilter.inf

termkbd.inf

termmou.inf

There is a 2nd issue at work here though.  The RDP8 package you have hasn't actually been superseded.  Instead, a package that it depends on has, and when the package that it depends on is scheduled to uninstall that makes RDP8 also eligible to be uninstalled.  This package is known as the "DTLS" package (KB2574819).  Most likely you have the v1.007 version of the DTLS package, which has a bug in its packaging that allows it to be superseded and removed, while RDP8 still needs it.  To fix that you can install the v2.000 version of the DTLS package from here:  http://support.microsoft.com/kb/2574819/en-us

My recommendation is to go through with the cleanup, delete the registry entries for the above inf files, and allow the uninstall to complete.  After that, I'd suggest you run the system update readiness tool (checksur.exe) to see if there are any other corruptions that need to be repaired.  Then download DTLS v2 and install it, and re-install the RDP8 package.  (available here: http://support.microsoft.com/kb/2592687/en-us)

If all goes well, that should eliminate the known corruption issues.

(Edited to note that regedit must be ran as administrator.)

FYI, this is the exact same problem I helped with at this link:  http://www.sevenforums.com/windows-updates-activation/308666-kb2852386-windows-updates-cleanup-failing-after-reboot-4.html

I have copied my explanation and instructions on how to fix it below.  For your further information... This is corruption that was likely caused by power-loss or crash during, or shortly after an update.  There may be further corruptions.  I'd recommend running chkdsk /f c: and rebooting to allow it to run, and then downloading and running the system update readiness tool (checksur.exe http://support.microsoft.com/kb/947821/en-us.http://www.microsoft.com/downloads/details.aspx?FamilyId=D22AF4E2-1AAF-4672-8951-4B7920F982E9&displaylang=en  However, to solve this specific problem, you will have to follow the steps below (listed 1-14), checksur.exe will not help.

The uninstall is failing, because the driver bth.inf version 6.1.7601.17607 is not installed in the driver store. FYI., you can get further details of driver install/uninstall failures by looking at %windir%\inf\setupapi.dev.log. In this case it looks like the "Winsxs store" and the "driver store" have gotten out of sync since the error is ERROR_NOT_FOUND when trying to uninstall bth.inf.

To verify, from an elevated cmd prompt run:

fsutil hardlink list %windir%\WinSxS\amd64_bth.inf_31bf3856ad364e35_6.1.7601.17607_none_d0789c5ad225ef11\bth.inf

It should list 2 directories that bth.inf is linked to like:

\windows\WinSxS\amd64_bth.inf_31bf3856ad364e35_6.1.7601.17607_none_d0789c5ad225ef11\bth.inf

\windows\system32\driverstore\filerepository...<path to bth.inf>

I'm assuming it won't list the one under driverstore\filerepository, which will indicate that I'm right that the two stores are out of sync. Even if it lists both directories they are still likely out of sync and the following steps will work to get around the problem.

1. run cleanmgr.exe and let it "cleanup windows updates", but do not reboot
2. run regedit.exe as Administrator
3. navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\DriverOperations
4. There should be a sub-key named either "0" or "1". Expand that key
5. Under that key, you will see one or more numbered keys. Look for the numbered key that contains a value named "Inf" which is equal to "bth.inf" (probably "1".). You need to delete this key, and in order to do that you will need to give Administrators ownership of the key, and give Administrators delete access following these instructions:
6. Right click that numbered key and select "permissions"
7. Select the Owner tab
8. Select Administrators in the “name” list
9. Click OK
10. Select Administrators in the “Group or User names” list
11. Click on the Allow check box for Full Control
12. Click OK
13. Right click the numbered key again and select Delete
14. Reboot the computer

Those steps prepare the “cleanup windows update” operation, but remove the step where it uninstalls bth.inf from the driverstore. Worst case is it leaves bth.inf and its associated files orphaned in the driver store, but that should not cause any problems.