Updates KB2972216 and KB2894854 fail to install.

Anonymous

Hi there,

The subject, windows update fails to updates and KB2894854 and keep asking to them. What should I do?

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Anonymous

Restoring from a 2 month old back up does not put your system in the clear. These things do not build up over night. You need to run Malwarebytes and ADW Cleaner on the restored system and upload log files on what has been removed. You can then see what further needs to be done.

Dear Gerry and others,

I have managed to resolve the issue by myself! Yay!!!!

So, firstly, you was right.

After I rolled back to previous back up, it was fine except one thing - I still have Login delay :(((( , but I managed to install all updates (problem one included).

Suddenly, I realized one thing! The system backup that I was on has something different from the original system state, that is while I was using original system, I have deleted all folders and files in "Installer folder" (C:\Windows\Installer).

After realization of that, I was wondering: "What will happen if I just copy all folders from present system state(the one I rolled back on) to the last one(Original state)?" Good thing is before rollback to earlier backup I have made backup (sorry for tautology).

So, after 30 minutes, now I am using my original system. I copied all folders from earlier backup back to their original place(C:\Windows\Installer), restarted pc, started windows update and waited with my fingers crossed... Whola! KB2972216 and KB2894854 are successfully installed!

Also, I have installed Malwarebytes Anti-Malware and ADW Cleaner. Anti-Malware found nothing and ADW Cleaner Found a little bit. I wiped out almost all of it except Tencent folder (it is where QQ is a Chinese messenger, I need it) and something other folders.

After that I restart my computer again and... Well, it seems that the last problem for me is Login delay.

I will be very appreciated if you can help me resolve it.

Here links for logs of Malwarebytes Anti-Malware and ADW Cleaner:

ADW: Before cleaning and after

https://mega.co.nz/#!WtkCXKgJ!ISlLf0Kst5U\_3vKWWtAL-Lye8\_42GXfOO2n8WnIaTWs

https://mega.co.nz/#!qp80CC7S!zdmzMGVje-L1C6BKPP8LoGfRfiPCCuIqDxnDq9Jx2jE

Anti-Malware:

https://mega.co.nz/#!i98nwJ5K!sBZKvgWZFgzicyYlojHIW4\_2PArahoBM2SR18pMBQ00

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Answer accepted by question author

Anonymous

Restoring from a 2 month old back up does not put your system in the clear. These things do not build up over night. You need to run Malwarebytes and ADW Cleaner on the restored system and upload log files on what has been removed. You can then see what further needs to be done.

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52 additional answers

Anonymous

2014-09-15T22:24:57+00:00

Please provide a copy of your System Information file. Type System Information in the Search Box above the start Button and press the ENTER key (alternative is Select Start, All Programs, Accessories, System Tools, System Information). Select File, Export and give the file a name noting where it is located. Do not place the cursor within the body of the report before exporting the file. The system creates a new System Information file each time system information is accessed. You need to allow a minute or two for the file to be fully populated before exporting a copy. Please upload to your OneDrive (formerly Sky Drive), share with everyone and post a link here. Reports in normal mode preferred. Please say if the report has been obtained in safe mode.

Please upload and share with everyone copies of your System and Application logs from your Event Viewer to your OneDrive and post a link here.

To access the System log select Start, Control Panel, Administrative Tools, Event Viewer, from the list in the left side of the window expand Windows Logs and select System. Place the cursor on System, select Action from the Menu and Save All Events as (the default evtx file type) and give the file a name. Do the same for the Applications log. Do not provide filtered files. Do not place the cursor in the list of reports before selecting Action from the menu. Do not clear logs whilst you have a continuing problem.

For help with OneDrive see paragraph 9.3:

http://www.gerryscomputertips.co.uk/MicrosoftCommunity1.htm

I am really sorry, but onedrive is not available from China, so I uploaded it on other service, here is the link https://yadi.sk/d/H7DBilIwbVTgi . (Pass: ".net update issue")

BTW: I have discovered that login takes too much time now (I use SSD). My notebook has fingerprint reader and windows pre-authorization function. Previously it was Swipe finger- PC starts-BIOS-Windows login screen- Auto authorization - Log-in - Desktop. Now it is Swipe finger- PC starts-BIOS-Windows login screen- Auto authorization - Log-in - Grey screen (for about 15 seconds) - Desktop. Very strange.
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Anonymous

2014-09-15T23:08:28+00:00

Please post copies of your dump files as shared files (excluding any more than one month old) to your OneDrive with a link here.

The dump file will be created at c:\windows\minidump. You may need to change your settings in Windows to be able to see the file. To show hidden files type Folder Options in the search box above the Start button and select View, Advanced Settings and verify that the box before "Show hidden files and folders" is checked and "Hide protected operating system files" is unchecked. You may need to scroll down to see the second item. You should also make certain that the box before "Hide extensions for known file types" is not checked.

Please download and run Driver View and upload a copy of the report it produces to your OneDrive. To get a report on all drivers select Edit, Select All followed by File, Save Selected Items.

http://www.nirsoft.net/utils/driverview.html
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Anonymous

Answer-by-number:

Is...

Programs and Features | Turn Windows features on or off <=this window

...still blank/empty? [1]

Is Internet Explorer still failing to start/open? [2]
Are you in the habit of using "registry cleaners" (e.g., Registry Mechanic; System Mechanic; RegCure; RegClean Pro; Advanced SystemCare; Registry Booster; Glary Utilities; McAfee QuickClean; AVG PC TuneUp; Norton Registry Cleaner; Norton PC Tuneup; PCTools Optimiser; SpeedUpMyPC; PC Doctor; TuneUp Utilities; WinMaximizer; WinSweeper; Comodo System Cleaner; Advanced System Optimizer; CCleaner's Registry Cleaner component)?


Cite:

- Microsoft .NET Framework Repair Tool is available [3]  

[http://support.microsoft.com/kb/2698555](http://support.microsoft.com/kb/2698555)

========================================================  

[1] [http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_install/**there-is-nothing-in-turn-windows-features-on-or**/ecd833ad-608f-488b-9d3b-b6e36d1290aa](http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_install/there-is-nothing-in-turn-windows-features-on-or/ecd833ad-608f-488b-9d3b-b6e36d1290aa)

[2] [http://answers.microsoft.com/en-us/ie/forum/ie11-windows_7/**ie-11-fails-to-start**-after-attempt-to-change-the/472caa7b-dab4-47bd-86d0-d2483435c0db](http://answers.microsoft.com/en-us/ie/forum/ie11-windows_7/ie-11-fails-to-start-after-attempt-to-change-the/472caa7b-dab4-47bd-86d0-d2483435c0db)

[3] This tool troubleshoots common issues with the setup of Microsoft .NET Framework or with updates to Microsoft .NET Framework setup installation. Additionally, this tool tries to resolve these issues by applying known fixes or by repairing the installed
 product.

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