Updates KB2972216 and KB2894854 fail to install.

Anonymous

Hi there,

The subject, windows update fails to updates and KB2894854 and keep asking to them. What should I do?

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Anonymous

Restoring from a 2 month old back up does not put your system in the clear. These things do not build up over night. You need to run Malwarebytes and ADW Cleaner on the restored system and upload log files on what has been removed. You can then see what further needs to be done.

Dear Gerry and others,

I have managed to resolve the issue by myself! Yay!!!!

So, firstly, you was right.

After I rolled back to previous back up, it was fine except one thing - I still have Login delay :(((( , but I managed to install all updates (problem one included).

Suddenly, I realized one thing! The system backup that I was on has something different from the original system state, that is while I was using original system, I have deleted all folders and files in "Installer folder" (C:\Windows\Installer).

After realization of that, I was wondering: "What will happen if I just copy all folders from present system state(the one I rolled back on) to the last one(Original state)?" Good thing is before rollback to earlier backup I have made backup (sorry for tautology).

So, after 30 minutes, now I am using my original system. I copied all folders from earlier backup back to their original place(C:\Windows\Installer), restarted pc, started windows update and waited with my fingers crossed... Whola! KB2972216 and KB2894854 are successfully installed!

Also, I have installed Malwarebytes Anti-Malware and ADW Cleaner. Anti-Malware found nothing and ADW Cleaner Found a little bit. I wiped out almost all of it except Tencent folder (it is where QQ is a Chinese messenger, I need it) and something other folders.

After that I restart my computer again and... Well, it seems that the last problem for me is Login delay.

I will be very appreciated if you can help me resolve it.

Here links for logs of Malwarebytes Anti-Malware and ADW Cleaner:

ADW: Before cleaning and after

https://mega.co.nz/#!WtkCXKgJ!ISlLf0Kst5U\_3vKWWtAL-Lye8\_42GXfOO2n8WnIaTWs

https://mega.co.nz/#!qp80CC7S!zdmzMGVje-L1C6BKPP8LoGfRfiPCCuIqDxnDq9Jx2jE

Anti-Malware:

https://mega.co.nz/#!i98nwJ5K!sBZKvgWZFgzicyYlojHIW4\_2PArahoBM2SR18pMBQ00

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Answer accepted by question author

Anonymous

Restoring from a 2 month old back up does not put your system in the clear. These things do not build up over night. You need to run Malwarebytes and ADW Cleaner on the restored system and upload log files on what has been removed. You can then see what further needs to be done.

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52 additional answers

Anonymous

2014-09-15T21:58:53+00:00

REPOSTING...

Is it the same computer as in **this previous thread of yours** and if so, are you still using Internet cards to connect to the Internet through PPoE?

Is Turn Windows features on or off_blank/empty?

Is Internet Explorer 11 **failing to start**?

Is KB2977629, KB2972211 & KB2973112; KB2976897, KB2993651, KB2918614, KB2978668, KB2937610 and/or KB2943357 listed in Installed Updates (not Update History)?

Yes it is the same computer, sorry for cross posting. I am in China now, so yes I connect to the Internet through option available and it is PPoE. My Router connects to the Internet through the PPoE and my notebook connected to the routher.

KB2977629 Check

KB2972211 Check

KB2973112 Check

KB2976897 Check

KB2993651 Check

KB2918614 Check

KB2978668 Check

KB2937610 Check

KB2943357 Check

Yes, they all are present on my system.
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Anonymous

2014-09-15T17:18:36+00:00

REPOSTING...

Is it the same computer as in **this previous thread of yours** and if so, are you still using Internet cards to connect to the Internet through PPoE?

Is Turn Windows features on or off_blank/empty?

Is Internet Explorer 11 **failing to start**?

Is KB2977629, KB2972211 & KB2973112; KB2976897, KB2993651, KB2918614, KB2978668, KB2937610 and/or KB2943357 listed in Installed Updates (not Update History)?
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Anonymous

2014-09-15T12:25:36+00:00

Please provide a copy of your System Information file. Type System Information in the Search Box above the start Button and press the ENTER key (alternative is Select Start, All Programs, Accessories, System Tools, System Information). Select File, Export and give the file a name noting where it is located. Do not place the cursor within the body of the report before exporting the file. The system creates a new System Information file each time system information is accessed. You need to allow a minute or two for the file to be fully populated before exporting a copy. Please upload to your OneDrive (formerly Sky Drive), share with everyone and post a link here. Reports in normal mode preferred. Please say if the report has been obtained in safe mode.

Please upload and share with everyone copies of your System and Application logs from your Event Viewer to your OneDrive and post a link here.

To access the System log select Start, Control Panel, Administrative Tools, Event Viewer, from the list in the left side of the window expand Windows Logs and select System. Place the cursor on System, select Action from the Menu and Save All Events as (the default evtx file type) and give the file a name. Do the same for the Applications log. Do not provide filtered files. Do not place the cursor in the list of reports before selecting Action from the menu. Do not clear logs whilst you have a continuing problem.

For help with OneDrive see paragraph 9.3:

http://www.gerryscomputertips.co.uk/MicrosoftCommunity1.htm
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