Windows 8.1 will not download from the Store

Anonymous
2013-10-24T15:01:11+00:00

When I attempt to download Windows 8.1 PRO from the store I get the below message:

Store

You need to use an account with Administrator privileges to install Windows 8.1 try logging in with the user account of an administrator of this PC and trying the upgrade again.

I am logged into an administrator account.  The account is in the administrators group and I can do other administrator functions with this account.  My system has 2 administrator accounts and neither one will work.  Is there a security policy I need to change to allow the upgrade?

Windows for home | Previous Windows versions | Install and upgrade

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2013-12-04T17:48:51+00:00

Same issue: 

Brand new Windows 8 workstation - with 100% of the updates installed and rebooted.

spent hours enabling the local admin account, creating other profiles.. running windows updates.

finally it shows up in the store - but I can't seem to download it.

The store shows up with the 8.1 upgrade - but displays the error that you have to be an administrator to install.

I uninstalled the KBKB2871389  then I downloaded it manually and  manually installed it.

After rebooting  I was able to get the 8.1 to download and install it.

Very frustrated.

Was this answer helpful?

6 people found this answer helpful.
0 comments

153 additional answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2014-02-22T13:47:08+00:00

     this is the problem i am facing, please do respond. 

    Thank you.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2014-02-22T20:09:04+00:00

    Thank you for a solution. 

    Microsoft,  Three months later and this problem still exists. Customer service?  Frustrated with my first windows 8. Experience.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2014-02-27T21:43:11+00:00

    I'm also trying to upgrade to windows 8.1 and keep getting the following message:

    You need to use an account with Administrator privileges to install Windows 8.1 try logging in with the user account of an administrator of this PC and trying the upgrade again.

    And this is the screen shot of how it looks. Do I need to mention that I am logged into an administrator account?

    Was this answer helpful?

    0 comments
  4. Anonymous
    2014-03-02T05:30:59+00:00

    This is weird. I had the same problem. I don't know if this will help anyone but I upgraded my Office 2007 to 2010 and thought I would try downloading 8.1 again from 'The Store' and everything worked fine. I don't know why.

    Was this answer helpful?

    0 comments